Job description
Holiday Inn Bristol - Filton

Check out the hotel on our virtual tour!

The Opportunity

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Responsibilities
• Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
• Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
• Answer phone calls and emails, take reservations and manage guest information
• Assist with administrative tasks such as billing, record-keeping, and report generation
• Work closely with other hotel departments to ensure a smooth operation and guest experience

Benefits
• Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
• Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate
• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel

The Holiday Inn Bristol-Filton is perfectly situated, with a 10-minute drive from the M4 and 15 minutes from the M5, offering effortless access to London, Birmingham, and South Wales. With 211 luxurious bedrooms available, guests can enjoy a comfortable stay.

The hotel provides a range of dining options, including The Junction Restaurant, which offers exquisite British cuisine, and the hotel bar and lounge which provides a great selection of all-day dining choices.

The hotel boasts a fantastic Academy Conference Centre and on-site fitness centre to cater to all business and fitness needs. Our team at the Holiday Inn Bristol-Filton is committed to ensuring that all our guests have a memorable experience during their stay with us, and we pride ourselves on providing the highest levels of service and hospitality.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.