Guest Experience Officer

Full job description
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
About the Location

Enjoy a family friendly getaway near the beach packed with coastal charm at Ingenia Holidays Hervey Bay! Located alongside the Torquay Lakes, with Torquay Beach just a short stroll away, enjoy your stay in your choice of cabins, caravan or camping sites throughout the park.

About the role

We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests. This position is casual, with the potential for additional hours to be picked up during peak periods.

Responsibilities

Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
Direct guest check in and check out and attend to general receptionist duties following correct procedures
Ensure high level of customer service is maintained at all times
Contact housekeeping or maintenance staff when residents/guests report problems
About You

Exceptional customer service skills
Previous experience in a similar role / industry
Computer literate using Microsoft Suite and booking software
Passionate about the tourism industry with a strong sales ability
Team player, strong attention to detail and well organised worker
Benefits

Providing an exceptional service to our residents is one of the most important factors for the success of our business. For the successful applicant, we can offer:

Rewarding and challenging opportunity
Security working for an ASX listed organisation
Excellent discounts on Ingenia Holidays
Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application. Applicants must have a passport or birth certificate and photo ID to evidence this requirement. You will be required to complete a National Police History Check for this role.

No agencies please.

Culture and Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.

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