Guest Service Supervisor

Job highlights
Identified by Google from the original job post
Qualifications
The company associates have access to guestrooms and property
As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times
Per company policy, potential associates must pass appropriate security clearances
One year experience supervising (at least) three associates
Two years' experience in service industry
High school diploma or equivalent
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
Must be able to stand for eight hours, bend, stretch, reach
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work
Standing, walking for long periods of time while maintaining a friendly professional image
May be required to work any day/shift, including weekends
Benefits
The rate of pay is $20-22.00 per hour and 1-2 years of Hotel Front Desk experience is required (Hilton brand experience preferred)
Additional benefits include insurance (medical, dental, vision, etc.), paid time off, a quarterly bonus plan, 401k with employer match and we are now offering the ability to be paid daily using DailyPay!
Responsibilities
These are full-time positions with a variety of shifts (AM, PM and overnight) available
The Front Desk Supervisors will be responsible for assisting the AGM with the overall operations of the hotel Front Desk (weekends will be required)
The Guest Service Supervisor oversees the day-to-day operations of the Front Office including, but not limited to: personnel, budget performance, and financial controls
Must be able to see and hear
Must be able to communicate with other associates and/or guests
Effectively communicate with guests, department heads, associates and home office support staff
Solve guest issues with professionalism maintain hospitable attitude
Market and promote to increase exposure and sales
Stay organized and proactively organize in a fast paced environment
Maintain a professional cohesive team by: Training, coaching, counseling and developing the most qualified individuals
Promote positive morale and friendly attitudes
Work within budgeted guidelines for maximum revenues and within labor models
Learn and utilize PMS
Check all credit cards for validity and ensure all cash, check and miscellaneous departments are in balance at shifts end
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible
Promote and sell services/amenities of the hotel
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
Be aware of potential sales leads and contacts through guest interaction and pass information on to appropriate individual
Maintain safety and security practices, have thorough knowledge of emergency procedures
Ensure guests are provided with the highest quality product and service
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
Maintain certification from a brand approved responsible vendor training program
Utilize Service Recovery Log and other necessary communication logs from shift to shift
Respond to guest comments and issues in a timely manner
Other duties as assigned, and as staffing needs arise throughout the hotel
Job description
The Hilton Garden Inn Charleston Waterfront is now hiring Front Desk Supervisors to join our wonderful team! These are full-time positions with a variety of shifts (AM, PM and overnight) available. The Front Desk Supervisors will be responsible for assisting the AGM with the overall operations of the hotel Front Desk (weekends will be required). The rate of pay is $20-22.00 per hour and 1-2 years of Hotel Front Desk experience is required (Hilton brand experience preferred). Additional benefits include insurance (medical, dental, vision, etc.), paid time off, a quarterly bonus plan, 401k with employer match and we are now offering the ability to be paid daily using DailyPay!

Job Summary

The Guest Service Supervisor oversees the day-to-day operations of the Front Office including, but not limited to: personnel, budget performance, and financial controls.

PREREQUISITES

The company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
• One year experience supervising (at least) three associates.
• Two years' experience in service industry.
• High school diploma or equivalent

Summary Of Essential Job Functions
• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear
• Must be able to communicate with other associates and/or guests.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism maintain hospitable attitude.
• Market and promote to increase exposure and sales.
• Stay organized and proactively organize in a fast paced environment.

Specific Responsibilities
• Maintain a professional cohesive team by: Training, coaching, counseling and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Learn and utilize PMS.
• Check all credit cards for validity and ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction and pass information on to appropriate individual.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Maintain certification from a brand approved responsible vendor training program.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner.
• Other duties as assigned, and as staffing needs arise throughout the hotel.

Working Conditions/Special Requirements
• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT
• Assistant General Manager
• General Manager
• Guest Service Manager

PI250203151

United States
South Carolina
Sullivans Island Show on map Get directions