Hotel Receptionist

Full job description
Sloane Square Hotel is a 4* Hotel in one of the chicest postcodes in London. Right in the heart of Chelsea with 100 elegant bedrooms, Lounge, and Nightclub.

We are looking for a FUN, PASSIONATE & WELCOMING full-time Hotel Receptionist who wants to join a FANTASTIC TEAM. You will be required to work weekdays and weekends.

Reporting to the Reception Manager, the Hotel Receptionist is responsible for:

Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
Builds and maintains effective working relationships whilst promoting the company culture and values
Greet guests and visitors warmly and make them feel welcome and attended to
Answer phones take message from potential guests in a timely and respectful manner
Anticipate guests needs to accommodate them and provide an exceptional guest experience
Working with the Duty Manager on a daily basis to best serve our guests
Requirements of Hotel Receptionist

Smart appearance
Friendly manner
High level communication skills
Customer service experience
Mature approach to customer service and safety/security issues
Proficient in English
·Maintains a good energy level
·Self-motivated
·Punctual
Requirements:

Must have valid right to work in UK
Hotel experience in a front office or reservations role
Fluent spoken and written English
Clear thinker with excellent communication abilities and attention to detail
Knowledge of Protel PMS System an advantage but not mandatory
Flexible to work weekends
The Package

Fulltime or Casual contract : 40 hours per week
£26,998 annual salary based on FT
Incentive/commission scheme (performance based)
Health plan options (basic plan included for all employees)
Meal on duty
Staff discounts
Anniversary bonus each year
f you are interested in the Hotel Receptionist position, please send us a copy of your CV by clicking the Apply tab.

Pay: £12.98 per hour

Benefits:

Company events
Discounted or free food
Employee discount
Referral programme
Experience:

Hotel reception or reservations: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person