IT Sales and Client Support Coordinator

Job details
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Job type

Full-time
 
Location
Auckland City, Auckland
 
Full job description
Ayone Computers is a well-established, fast-growing IT Support Company, with a reputation for providing innovative, cost-effective IT solutions.

The business continues to expand and we are currently seeking to hire an IT Sales Assistant and Client Support Coordinator with an absolute focus on Client Service who wants to work in a fun and friendly environment, with a real emphasis on excellent outcomes for you, the team and importantly, for our clients.


While prior experience with sales is valuable, it is important to recognise that the process can be mastered with the right attitude and willingness to learn. Those who approach new challenges with curiosity, patience, and adaptability will quickly become confident in managing procurement tasks, building on their existing skills. and contributing positively to the team.

Key responsibilities include:

Providing general support to the sales and client engagement process, including assisting with the creation and refinement of quotes and proposals by gathering relevant information and ensuring document accuracy.
Coordinating with internal teams (sales, engineers, and clients to facilitate the delivery of IT hardware and software, using Ayone systems and processes.
Supporting continuous improvement by identifying opportunities to enhance existing procedures and practices.
Contributing to client implementations and support renewals and upgrades.
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Applicants will need to demonstrate the following:

Previous experience in the IT industry, with a solid understanding of IT systems and services. Experience within a Managed Service Provider (MSP) environment is a plus.
Strong organisational and administrative capabilities, with the ability to provide effective support to both Sales and IT teams.
Familiarity with IT operations and related systems, including a working knowledge of sales processes. Experience with platforms such as Connectwise and excel is advantageous.
Able to communicate with clients and suppliers clearly, in a friendly and helpful manner. Excellent written skills - able to write emails, basic excel and develop proposals in a sales-focused, credible, and articulate manner.
If your values align with ours, it's time to make the move!

Please include a cover letter and up-to-date CV with your application.