Technical Team Leader

Job details
Here’s how the job details align with your profile.
Job type

Full-time
Shift and schedule

Monday to Friday
 
Location
Auckland City, Auckland
 
Full job description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Leverage your leadership and IT skills, apply now as a Technical Team Lead!

What is the role

Monday - Friday 40 hours a week. Company Vehicle included.

Based in Auckland, this is a hybrid role working across our Newmarket office, remotely and onsite. The primary responsibility of the role is to provide leadership to an allocated team based in South Auckland, working with our clients in the education sector to ensure service levels and performance targets are met. Also, serving as both an escalation point and a hands-on support resource for clients is a key aspect of this role.

Must be a NZ Citizen or hold permanent residency
Must have a NZ Driver's License (Full or Restricted)
Responsibilities:

Provide leadership, guidance, and support to the technical team
Coordinate day-to-day team activities and manage scheduling and rostering
Act as an escalation point and mentor for team members
Identify training needs and support performance management processes
Collaborate with HR on recruitment, onboarding, and exit procedures
Approve leave requests and manage team resourcing and leave balances
Communicate job status and progress with key stakeholders
Ensure ConnectWise is accurately updated with tickets and timesheets
Ensure compliance with WHS policies and other organizational standards
Please note that this is a general description

Desirable:

Previous experience with a managed service provider in the IT industry
Working technical knowledge on Networking, ADMS, Cloud technologies (Google Admin, Microsoft Azure) and MDM platforms (such as JAMF, Meraki, MS Intune and Mosyle)
Proficient in Microsoft Office Suite including Teams
Experience with ConnectWise Manage
Understanding of computer, network and Internet technologies
A foundational understanding of core technologies, such as Office 365, SharePoint, and 3CX
Previous teaching and/or training experience desirable
Tertiary qualification in related field or minimum Cert III in Information Technology
CCNA/CCND, MSCA/MSCE, Citrix, VMware and/or Fortinet certifications are ideal
What we offer

A friendly team environment with a strong technical support network.
Opportunity to work with the IT industry's latest technologies.
An opportunity to earn while you learn with our Certification Bonus Program
EAP Program – Raise limited. Three free sessions per year.
Cost price on products from our suppliers
School holiday – Projects and Training opportunities

For internal candidates, applications for the role will close EOD Monday, September 8, 2025.
For external candidates, applications for the role will close EOD Monday, September 15, 2025.

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").