Leasehold Officer

Full job description
JOB DESCRIPTION

About the role
We have an exciting opportunity for a Leasehold Officer to join our team on a permanent, full-time contract, based in Euston Road, London.

The successful applicant will be required to deliver a responsive, and pro-active customer-focused service to homeowners, within defined policies and procedures and in accordance with the terms of contracts and performance standards agreed by Guinness.

You will work closely with the wider Customer Services directorate to ensure all processes, policies, and procedures are developed and shaped for homeowner customers and build high levels of customer satisfaction.

You will be responsible for reviewing and issuing regulatory notices for Section20 and overseeing the Fire Risk Assessment compliance within your designated region as well as permissions for alterations and adaptations.

We operate a hybrid working model with a 3-day office-based requirement at our office in Euston Road and two days from home.

What we’re looking for

We are a customer-focussed organisation so we know that how we do things is just as important as what we do. So, it’s essential you have great customer service skills and a willingness to go the extra mile to get the job done.

You’ll also be able to demonstrate:

Proven customer service experience.
Proven ability to manage a varied workload, meeting performance targets.
Ability to develop processes and systems according to changing needs.
Focused on positive outcomes for the customer.
Experience of working in a high-performance customer-centric team delivering high levels of customer satisfaction.
Excellent organisational and team working skills – ability to prioritise tasks and juggle changing priorities.
Excellent oral and written communications.
Good knowledge of Microsoft Office.
Demonstrable commitment to continuous professional development.
Committed to service development in response to customer needs.
If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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ABOUT US

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, ****** orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Job Identification
12583
Job Category
Development and Commercial Services
Posting Date
08/05/2025, 04:20 AM
Apply Before
08/12/2025, 06:00 AM
Locations
London - Euston Road
Assignment Category
Full-Time
Salary
£41,754
Recruitment Advisor
Debbie Hoult debbie.hoult@guinness.org.uk 0161 2197491