Leave & Accommodation Administrator

Job description
About the position

The Leave team plays a crucial role in supporting DoorDash’s leave/accommodation programs and time off policies. Our team ensures that employees receive the necessary guidance, support, and resources throughout their leave, whether related to medical, family, or workplace accommodation needs. Working with employees, managers, and HR, we support various types of leaves, ensuring adherence to company policies and relevant laws. Our focus is on enhancing operational efficiency and effectiveness, and we are looking for someone who shares this drive.

Responsibilities
• Manage the full cycle of leave administration process, focusing on the transactional activities involved in designating FMLA-qualifying leaves.
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• Process and track all types of leave, including FMLA, STD, parental leave, and other company-specific leaves.
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• Offer guidance and support to employees about their leave entitlements and required documentation.
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• Serve as an initial resource for employees and managers with leave and accommodation related questions.
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• Oversee ongoing leave cases, handle extensions, and manage return-to-work processes, coordinating with managers to address workforce planning impacts.
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• Act as a key operational partner to our cross-functional business partners, facilitating their strategic objectives by handling the detailed administrative tasks associated with leave requests and accommodations.
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• Propose, formulate, and implement program policies and operational procedures that ensure compliance with relevant laws and regulations.
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• Process and manage HR records and transactions related to leaves and accommodations in HRIS systems, ensuring accuracy and timely data entry.
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• Collaborate effectively with HR partners, and other stakeholders to maintain cooperative relationships and align program activities with organizational goals.
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• Work closely with payroll to ensure accurate advice to pay and assist in coordinating company PTO, sick leave, and other leave payments (e.g., STD, LTD, workers' compensation).

Requirements
• 2-3 years of experience in Leaves and Accommodation administration management in multiple settings.
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• Background in handling complex leave and accommodation cases, including conducting detailed interactive discussions and managing complex leave scenarios.
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• Excellent written and verbal communication skills and ability to effectively communicate complex information to various stakeholders.
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• Demonstrated ability to analyze information, make informed decisions, and handle sensitive situations with empathy and discretion.
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• Ability to build strong relationships with HR partners and business leaders and make thoughtful recommendations to resolve complex requests.

Nice-to-haves
• Familiarity with leave management software (e.g., AbsenceSoft) and experience with advice-to-pay processes and payroll systems like ADP.
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• Understanding of advanced leave laws and regulatory changes, enabling you to make recommendations for program improvements.
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• Certification in Disability Management, Leave Management, or Rehabilitation Counseling.
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• Previous experience with insourced leave and accommodation programs.

Benefits
• 401(k) plan with employer matching.
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• 16 weeks of paid parental leave.
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• Wellness benefits.
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• Commuter benefits match.
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• Paid time off and paid sick leave in compliance with applicable laws.
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• Medical, dental, and vision benefits.
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• 11 paid holidays.
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• Disability and basic life insurance.
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• Family-forming assistance.
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• Mental health program.

United States
Illinois
Chicago Show on map Get directions