Manager- Billing & Customer Accounts
Salary Up to $67,109 a year
Job details
Job description, work day and responsibilities
Full job description
SALARY: up to $67,109.00 annually
POSITION SUMMARY:
Assist the Director of Billing and Collections with all areas relating to billing and customer accounts
As a leader and employee of the City of South Bend, you are called upon to serve in a manner that supports Our Core Values: Excellence, Accountability, Innovation, Inclusion, and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride, Champion Operational Excellence, Make Sound Decisions, Embrace Coaching and Accountability, Communicate with Excellence, Value Diverse People and Perspectives, Embrace Personal Development, Exhibit a Positive Attitude and Own Your Health, Wellness & Safety
SCHEDULE: Monday-Friday, 7:30 am-4:30pm. Schedule may vary depending on departmental need.
SUPERVISION EXERCISED:
Manage, mentor and coach 2 Billing and Accounts Specialists I and 3 Billing and Accounts Specialists II. 5 positions are bargaining.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.
Enforce the Rules and Regulations pertaining to billing, customer accounts and the delinquency process.
Assists the Director of Customer Service & Billing with implementation of rate, account setup, and software changes. Also, assists with budget preparation and outsourced bill printing, and reporting.
Assists with customer account resolution, response to customer inquiries, auditing of billing and customer accounts. Analyze billing and account reports and assists with data cleanup projects as needed.
Supervises and coaches employees, handling personnel issues relating to staff conflicts, absenteeism, performance issues, etc., as necessary according to City and Department policy. Prepares and delivers performance reviews.
Makes recommendations and assists with development and implementation of new procedures and workflow enhancements. Ensures the necessary resources are available in order to comply with the policies and procedures to deliver customer bills correctly the first time and on time.
Responsible for assignment of billing department workflow with expectations of accuracy for timely billing.
Works with Meter Department Supervisor ensuring all work orders, meter download/upload and all meter readings are performed/completed in a timely manner to ensure accuracy in billing.
Reviews and approves all exceptional account concerns for additional billing or customer account changes, including but not limited to meter read, meter configuration, usage, and rate changes.
Works as team to prepare all calendars used in the billing and delinquency process.
Completes review processes for both pre and post billing with strong attention to detail.
Handles escalated account corrections and overseas adjustments done by direct reports.
Reviews reading edits completed by Billing and Accounts Specialists.
Tracks and reports on new account discrepancies.
Oversees new permits, demo and tap work order entry and completion.
Assists with compiling data requests, including but not limited to those for rate studies, data cleansing, and review of billed revenue and water loss.
NON-ESSENTIAL/MARGINAL FUNCTIONS:
Perform other duties and assume other responsibilities as apparent or as assigned.
EDUCATION / QUALIFICATIONS:
To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or equivalent education required. Advanced education in Business, Accounting, or related field preferred.
At least five years Utility Billing experience required. Five years supervisory experience preferred.
KNOWLEDGE SKILLS AND ABILITIES:
Knowledge of billing metered services and customer service activities.
Knowledge of practices to ensure confidentiality of sensitive information.
Ability to communicate professionally and compassionately with customers, and to provide excellent customer service while also adhering to utility policies.
Ability to analyze complex account, rate and billing information.
Ability to organize and supervise several highly complex activities and competing priorities.
Ability to use sound administrative judgment, particularly in matters of finance and efficiency.
Ability to use billing and account management software.
Ability to communicate with tact and diplomacy and effectively with other administrators, subordinates, and the general public.
CERTIFICATES, LICENSE, REGISTRATION:
None
EQUIPMENT:
Telephone, computer including customer and account management software, scanner, copier.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is occasionally required to walk, use hands to fingers, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.
WORK ENVIRONMENT:
Work is performed primarily in the office. The noise level in the work environment is usually quiet to moderate in the office. Entire office is smoke free.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at will employer.
REQUIRED:
Pre-Employment Drug Screen
Employee Background check
Equal Employment Opportunity Employer
Company address
You will be redirected to another website to apply. Offer ID: #1285911, Published: 1 hour ago, Company registered: 1 week ago
