Operational Performance Analyst

Full job description
Worker Type:
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
Ko mātou tēnei | This is Us
We are a small team that is part of the recently formed Performance Team within the Shared Services Business Unit. Our team provides operational and performance-based insights and analysis within Operational Excellence.
This hybrid position can be based in either Auckland or Wellington, with an expectation to work onsite three days per week.

Mō te Tūranga | About the Role
We sat down with the People Leader (who you’ll report to) and they told us the following about the role:
What are 5 day-to-day tasks the person in this role will complete?
Collate and transform data for weekly dashboards for the Executive Team.
Develop and deliver training material to support change initiatives.
Use existing data sources to develop new reports and dashboards.
Collaborate with the Data and Analytics Team to identify customers that need to be reviewed by Operations.
Communicate insights to internal and external stakeholders.
What is the team culture and environment like?
We work in a fast-paced environment that is often growing and changing. Our team is flexible – self-driven but also collaborative. We’re a supportive group and are always sharing the knowledge.
What is your management style?
I have a collaborative management style. I’ll make decisions and set directions where needed but I also value your input and feedback and welcome team discussions. We will also work together on tasks and projects from time to time.
What is the most challenging thing about this opportunity?
Because we work in a fast-paced environment you’ll need to be able to prioritise effectively and be comfortable asking for help when needed.
What attributes will this person display in order to be successful in this role?
Experience engaging effectively with different teams/stakeholders to achieve objectives.
Technically savvy, quick to pick up and learn new systems.
Proven ability to extract and transform data from a variety of sources.
Experience presenting and communicating information to a variety of audiences.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
Please note: applications close Wednesday 8 October, 2025. We will be reviewing applications as they are received therefore may close advertising early.

This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 08 October 2025
Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.