Operations Associate 2

Full job description
Worker Type:
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
As a Team Member in our Fraud Operations team, you will tautoko (support) the business by attending to a range of tasks to ensure that a high quality of service is achieved for BNZ's customers. Processing allocated work within Operations Wellington efficiently and accurately to meet service standards, you will maintain awareness and comply with all aspects of policy and procedure to ensure customer needs are met.
This opportunity also enables you to:
Identify opportunities to improve processes, procedures and own performance
Achieve the accuracy and productivity measures set for the tūranga (role)
This is a Wellington based hybrid tūranga with three days in the Wellington office and two where you can work flexibly.

Mō te Tūranga | About the tūranga
We sat down with the People Leader, and they let us know the following about the tūranga (role).
It involves, but not limited to:
Being proactive by helping others as required
Raising process improvement ideas
Identifying Risk and escalating
Processing of Card Disputed transactions
Emailing queries
Investigating transactions
Deal with adhoc queries
Make outbound calls
Multi-skilling across all processes within the team and wider Business Unit
Creating/Updating process documentation and process maps
Raising Process improvement ideas
Identifying Risk and escalating

What is the team culture and environment like?
We have a very positive and engaging environment. We encourage each other and achieve together.

What is the most exciting thing about this opportunity?
You have the opportunity to build on your knowledge learning a variety of processes across the wider Fraud Operations business!
What is the most challenging thing about this opportunity?
Being a new team, we are learning as we go!

What attributes will this person display in order to be successful in this tūranga?
Be proficient using Outlook, Excel and Word applications
Being adoptable to Change with positive attitude
Team player
Proactive
Attention to detail
Run with project work effectively
Use initiative
Thrive in dynamic environment
Willingness to learn
Being adaptable to change with a positive attitude

What is your favourite thing about working for BNZ?
Flexible working!

Please note applications must be submitted by Friday the 3rd October 2025 at 11:59pm.
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 03 October 2025
Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.

New Zealand
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