Program Manager

• Strategic Leadership: Define and advocate for the vision and strategy of technical programs, ensuring alignment with customer needs and business objectives. Develop and manage a portfolio of short-term client requests and long-term projects, balancing resources and priorities effectively.
• Collaboration and Influence: Work closely with stakeholders across the organization, including engineering, product, and client teams, to initiate, prioritize, and execute projects. Influence the direction of projects and drive collaboration to achieve successful outcomes.
• Execution Excellence: Own the end-to-end delivery of technical programs, ensuring they are completed on time, within budget, and to the highest quality standards. Drive the technical roadmap, making data-driven decisions to navigate complex technical challenges and trade-offs.
• Customer Focus: Engage with clients to understand their needs and gather feedback on projects. Ensure that customer goals are met through effective operational and launch plans, continuously monitoring and responding to customer feedback to improve products and services.
• Delivering client value more quickly and in a cost-effective manner by building, enhancing and driving adoption of OneMSCI Shared Services Platforms across all MSCI businesses.
• AI-Powered Innovation: Utilizing AI tools to drive innovation and improve all aspects of the platform.
• Develop and execute a comprehensive strategy for managing short-term client requests (4-12 weeks) and long-term technical projects, ensuring timely delivery and high-quality outcomes.
• Coordinate closely with multiple stakeholders, including clients, engineering teams, product managers, and other internal and external partners, to align resources and priorities effectively.
• Maintain transparency of information throughout the project lifecycle, ensuring that all stakeholders are informed of progress, risks, and changes in a timely manner.
• Comprehend client requests and effectively break them down into actionable tasks for individual teams, ensuring clarity of objectives and deliverables.
• Implement robust project management practices to track progress, manage risks, and ensure that projects are delivered on schedule and within budget.
• Foster a culture of continuous improvement by regularly reviewing project outcomes, identifying areas for enhancement, and implementing best practices in program management.
• Serve as a trusted advisor to clients, providing expert guidance and support throughout the project lifecycle to ensure their needs are fully understood and met.
• Lead cross-functional teams in a fast-paced environment, promoting collaboration, accountability, and excellence in execution.
• Bachelor’s Degree or above in computer science.
• Preferred 12+ years of experience, 6 years of which must be as a hands-on Technical Program Manager building and launching cloud services, web applications, or platforms and delivering awesome user experiences.
• Have experience in starting from scratch to define and build the minimum viable product and iterate over time to launch and maintain a stable product line.
• Prior engineering development experience is highly preferred.
• Hands-on experience delivering financial, analytics, SaaS, or other cloud-native services on any cloud platform, e.g., Azure, AWS, or GCP.
• Proven experience in owning and driving the ‘What & Why’, technical depth to influence the ‘How’, driving execution across globally matrixed teams, making reversible decisions, and critical trade-offs.
• Experience in defining success metrics & outcomes and making data-driven decisions to influence feature priorities.
• Strong communication, organizational, and interpersonal skills, specifically writing skills and formal presentation skills to engineers, leadership team, non-technical stakeholders, and customers.

What we offer you
• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, ****** orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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