Project Officer | Comms |amp| Outreach| Procedure| Policy

Full job description
Project Officer
We have a number of Project Officer roles across three different areas (Comms & Outreach, Procedure and Policy).
Grade: Clerk Grade 7/8
Location: Gosford
Duration: Ongoing
Salary: $106,025 - $117,363 + Superannuation
Applications Close: Monday +th September 2024 [at +:5+am]

Be part of the launch of our new Community Services Long Service scheme
Be part of a dynamic and responsive team to help improve experiences for the people and businesses of NSW
A great opportunity to take the next step in your regulatory career
A competitive salary with flexible working arrangements available
About us
Fair Trading and Regulatory Services works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern, innovative, and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

Within Fair Trading and Regulatory Services, the Long Service Corporation manages portable long service schemes for the building and construction industry and contract cleaning industry. We are now launching a NEW scheme to provide portable long service benefits to the community services industry. Be part of this exciting new expansion!!

Project Officer - Comms & Outreach

The role will provide community services scheme participants with a range of communication and engagement services including presentation materials, stakeholder information, issues management both across a variety of digital channels and in-person site visits, long service scheme procedure advice and support, on a wide range of complex matters, to ensure compliance with legislation and policy, effective use of systems, efficient work methods for staff, and delivery of an exceptional service to customers.

This role will be responsible for:


Represent Long Service Corporation and the Department of Customer Service at work sites.
Partner with employers, workers, and other site employees to inform them about the Long Service Scheme and eligibility requirements.
Inform workers about the new LSC portal.
Use communications collateral to drive continued interaction with and enable workers to self-serve for their long service entitlements.
Developing LSC standard operating procedures for the launch and ongoing administration of the new community services scheme.
Collaboration with senior stakeholders, technical subject matter experts, staff, and departmental teams to take a holistic approach to procedure development.
Coordinating with the Product Owner and the project team to assess the procedural impacts of system development and to influence efficient and effective solutions for staff and customers.
Providing procedural advice in a timely, impartial manner in accordance with legislation to internal and external stakeholders for the development of operational systems, processes, and staff.
Organizing, maintaining, and record keeping of the corporation’s standard operating procedures and related materials.
Providing guidance, coaching, advice and support to staff, management, customers, and stakeholders
Support wider project activities where necessary.

Project Officer - Procedure

The role will provide long service scheme procedure advice and support, on a wide range of complex matters, to ensure compliance with legislation and policy, effective use of systems, efficient work methods for staff, and delivery of an exceptional service to customers.

This role will be responsible for:

Developing LSC standard operating procedures for the launch and ongoing administration of the new community services scheme.
Collaboration with senior stakeholders, technical subject matter experts, staff, and departmental teams to take a holistic approach to procedure development.
Coordinating with the Product Owner and the project team to assess the procedural impacts of system development and to influence efficient and effective solutions for staff and customers.
Providing procedural advice in a timely, impartial manner in accordance with legislation to internal and external stakeholders for the development of operational systems, processes, and staff.
Organizing, maintaining, and record keeping of the corporation’s standard operating procedures and related materials.
Providing guidance, coaching, advice and support to staff, management, customers, and stakeholders
Support wider project activities where necessary.

Project Officer - Policy

The role will provide long service scheme policy advice and support, on a wide range of complex matters, to ensure compliance with legislation, administration of governance functions, risk assessment and mitigation, and coordination with department policy teams.

This role will be responsible for:

Developing LSC internal policies for the launch and ongoing administration of the new community services scheme.
Collaboration with senior stakeholders, technical subject matter experts, staff, and departmental policy teams to take a holistic approach to policy development.
Providing policy advice in a timely, impartial manner in accordance with legislation to internal and external stakeholders for the development of operational systems, processes, and staff.
Administering LSC governance requirements including coordinating industry committees and appeals channels.
Managing risk assessments, coordinating audits, and other departmental governance activities.
Organizing, maintaining, and record keeping of the corporation’s policy related materials.
Providing guidance, coaching, advice and support to staff, management, customers, and stakeholders
Support wider project activities where necessary.
To be successful in any of the above roles, you will be able to demonstrate the following:

An understanding of procedure and/or policy development and the ability to interpret and apply complex legislative requirements.
Ability to write comprehensive policy documents using clear, concise, and proper language.
Take a hands-on approach to understanding systems and user interfaces to inform procedure development.
Take a collaborative approach with senior stakeholders and departmental policy teams considering views from all angles.
Embrace change early by adopting new tools and resource innovations while proactively managing expectations in a specialist, regulatory environment.
Be a go-getter using your initiative to work through challenging, complex matters while remaining calm under pressure.
Where a precedent does not exist, use good judgement and thorough research to problem solve, considering the broader context of a situation and ensuring decisions are justifiable.
Be able to provide coaching and constructive feedback, question practices and make decisions.

If you said yes to the above or want to know more, we want to hear from you!


To Apply
Please submit your resume of no more than 5 pages for review, together with a cover letter (no more than 2 pages) outlining which Project Officer role you are interested in and how your skills align to the role.

If you have any questions regarding the role or the recruitment process please contact Amber Ellis at Amber.Ellis@customerservice.nsw.gov.au

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Amber Ellis via amber.ellis@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday +th September 2024 [at +:5+am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via amber.ellis@customerservice.nsw.gov.au or 02 +4+4 8351.

For more information, please visit


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Australia
New South Wales
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