Property Administrator

Full job description
Job description:

Office based role to support management of a set leasehold portfolio.

Duties:

Answering inbound telephone calls and assisting where possible. Alternatively taking detailed messages and assessing urgency – forwarding to PMs if necessary.
Providing prompt and courteous responses to inbound emails
Assisting Property Managers with following up work instructions to contractors ensuring they are completing successfully and is a satisfactory timescale.
Prepare and distribute correspondence and reports
Work within a team to manage a group mailbox
Take payments over the telephone and update VAT schedule for keys/leasehold enquiries.
Projects – work closely with Leasehold Surveyor on issuing section 20 notices
Conveyancing – work closely with Conveyancing Secretary following some more in depth training to provide more of an understanding of the whole process.
Making Senior Management aware where complaints may have been raised or issues have not been dealt with in a timely manner.
Ongoing assistance in management of company’s GDPR requirements
Ensure the team diary appropriately in line with Lone Working policy
CDM management – ongoing support to Head of Property Management & Property Director with CDM project
Overall control of stock levels for all offices including stationery, keys, fobs, permits etc.
Assistance on preparation, presentation and distribution of Service Charge budgets
Arrangement of AGMs including booking venues, etc. Preparation and distribution of minutes post AGM
Occasional meet / greet of visitors to the office
Other tasks as requested by Senior Managers
Skills:

Strong office administration skills
Excellent phone etiquette and customer service skills
Proficient in data entry and record keeping
Excellent time management and organisational skills
Proven property industry experience
Experience with property management software, such as Resident/Acquaint is preferred but not required
Job Type: Full-time

Pay: £25,000.00-£27,500.00 per year

Work Location: In person