Residential Hotel General Manager

Job highlights
Identified by Google from the original job post
Qualifications
The candidate will be required to live onsite
Experience: Prior experience in extended-stay hotel management is required
Skills: Strong knowledge of hotel management and operations, effective communication skills, and proficiency in word processing and spreadsheet software (Word, Excel, PowerPoint, Access)
Flexibility: Must be able to work a flexible schedule of 45-50 hours per week, including extended hours, nights, and weekends
Licenses: A valid driver’s license is required
Physical Requirements: Must be able to sit or stand for extended periods and perform light lifting as needed
Benefits
Salary range: $50,000 - $60,000 annually
A 2-bedroom, 2-bathroom apartment with all rent and utilities paid, including a washer and dryer, will be provided onsite
Responsibilities
This role is vital for achieving planned goals for revenue and profit while ensuring exceptional guest and employee satisfaction
Operational Management: Lead daily hotel operations, maintaining high standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection
Revenue Management: Provide market analysis of competitors' rates, assist in sales efforts, and forecast local market conditions and special events that may impact occupancy and rates
Financial Oversight: Manage the annual budget by forecasting changes in operating expenses and labor costs
Adjust controllable expenses based on forecasted revenue to maintain profit margins
Guest Satisfaction: Train employees to deliver exceptional service, handle guest complaints professionally, and ensure satisfactory scores on guest satisfaction surveys
Employee Development: Conduct training in alignment with Human Resources programs, maintain a high level of employee satisfaction, and ensure fair treatment of all employees
Product Quality Management: Ensure a satisfactory guest experience by maintaining the hotel’s physical condition according to quality control standards
Job description
LHH Recruitment Solutions is seeking a motivated and experienced Residential Hotel Manager to oversee the daily operations of a premier residential hotel. This role is vital for achieving planned goals for revenue and profit while ensuring exceptional guest and employee satisfaction.

Key Responsibilities:
• Operational Management: Lead daily hotel operations, maintaining high standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection.
• Revenue Management: Provide market analysis of competitors' rates, assist in sales efforts, and forecast local market conditions and special events that may impact occupancy and rates.
• Financial Oversight: Manage the annual budget by forecasting changes in operating expenses and labor costs. Adjust controllable expenses based on forecasted revenue to maintain profit margins.
• Guest Satisfaction: Train employees to deliver exceptional service, handle guest complaints professionally, and ensure satisfactory scores on guest satisfaction surveys.
• Employee Development: Conduct training in alignment with Human Resources programs, maintain a high level of employee satisfaction, and ensure fair treatment of all employees.
• Product Quality Management: Ensure a satisfactory guest experience by maintaining the hotel’s physical condition according to quality control standards.

Qualifications:
• The candidate will be required to live onsite.
• Experience: Prior experience in extended-stay hotel management is required.
• Skills: Strong knowledge of hotel management and operations, effective communication skills, and proficiency in word processing and spreadsheet software (Word, Excel, PowerPoint, Access).
• Flexibility: Must be able to work a flexible schedule of 45-50 hours per week, including extended hours, nights, and weekends.
• Licenses: A valid driver’s license is required.
• Physical Requirements: Must be able to sit or stand for extended periods and perform light lifting as needed.

Compensation:
• Salary range: $50,000 - $60,000 annually.
• A 2-bedroom, 2-bathroom apartment with all rent and utilities paid, including a washer and dryer, will be provided onsite.

United States
North Carolina
Matthews Show on map Get directions