Security Manager Assistance (ANZ & Pacific)

Location
Sydney NSW 2000
 
Full job description
About the Company
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customized security risk management, health, and wellbeing solutions to organizations worldwide. International SOS is trusted by over 9,000 organizations to support their more than seven million employees. Our clients include almost 80% of the Fortune Global 100, 60% of the Fortune Global 500 companies, and 61% of The Global 100 Corporate Knights, a ranking of the world’s most sustainable corporations. International SOS also serves small and mid-size enterprises, governments, educational institutions, and NGOs. Nearly 13,000 multi-cultural security, medical, logistics and digital experts stand ready to assist our clients from over 1,200 locations in 90 countries, 24/7, 365 days.

We cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our commitment to inclusion, equality, and support. We are a truly global organisation, where diversity is embraced as an asset. We operate in over 91 countries, with diverse employees speaking over 100 languages and dialects.

About the role
The Security Manager, Assistance (SM-A) is a security subject matter expert and trusted advisor to clients of International SOS, helping them to solve their problems, globally. The SMA is responsible for providing the delivery of professional and effective security assistance services to the highest standards of excellence. This includes performing risk assessments, producing plans of action, and generally advising clients on how to identify and mitigate risks specific to their circumstances. The SMA is directly involved in security case delivery, progression, management, supervision and guidance aligning with the direction set by the Security Director, Assistance (SD-A), while adhering to global standards and processes.

The SM-A collaborates with Lead Security Analysts (LS-A) to ensure case management and operational planning align with intelligence assessments, supporting decisions during routine and crisis scenarios. Close coordination with Assistance Centre teams—including Operations, Medical, Transport Desks, and Travel—is essential to integrate security risk assessments into responses and action plans.

The SM-A also works with the Group Manager, Security Assistance & Service Quality and the Manager, Global Security Network to update operational processes. Additionally, the SM-A provides on-the-job training and support for Security Specialists, Assistance (SS-A).

Key responsibilities
Expert knowledge of political and security landscape
Expert written and verbal communication skills
Expertise in planning, coordinating and delivery of security operations
Proficient in providing others with a clear direction, supervising and giving feedback
Proficient stakeholder management skills
Proficient understanding of International SOS business, its clients and the markets it operates in
Regional language skills are desirable
Extensive knowledge of security risk management best practices across diverse risk environments.
Proven experience in planning and managing security assistance operations.
Expertise in conducting profile-specific security risk assessments
Ability to critically analyse multiple streams of security, logistics, and threat-based information under pressure and produce actionable plans.
About you
10 years of experience in security assistance / security operations delivery and planning, including deployment in challenging environments across public, private, or nonprofit sectors.
Ideally 5 years of people supervision experience.
Strong experience in writing for senior management and decision-makers.
Demonstrated ability to work effectively across cultures.
On-the-ground experience in complicated, hostile or austere environments.
Extensive travel experience
Experience in multiple domains of security (For example: Assistance, Executive Protection, Crisis Management, Business continuity, Protective Services, Natural disaster response, Supply chain risk management, investigations, K&R etc.)
Proficiency in IT, including Microsoft Office Suite and other relevant applications.
Public Speaking, Client Presentations, and/or media management
Proven experience in crisis management, planning, coordination and delivery of Executive / Close protection operations, Security consulting and training delivery
Hold full working rights in Australia
Essential Competencies
Deciding & Initiating Action. Makes prompt, clear decisions involving complex choices or risks; takes responsibility for actions and projects; acts with confidence and initiative; monitors progress and provides guidance.
Leading & Supervising. Provides clear direction; sets standards of behaviour; delegates fairly; motivates and empowers others; supports staff development and recruitment of high-calibre individuals.
Planning & Organising. Defines objectives; plans, accounting for changing circumstances; manages time and resources effectively; monitors progress against deadlines and milestones.
Delivering Results & Meeting Customer Expectations. Focuses on customer needs; sets high standards for quality and productivity; works systematically and methodically; understands the commercial context.
Flexibility. Adapts to change and new ideas; adjusts interpersonal style to suit different people or situations; respects cultural and religious differences; handles ambiguity positively; brings forward new ideas and engages stakeholders.
Resilience. Performs well under pressure; manages emotions in difficult situations; balances work and personal life; maintains a positive outlook; handles and learns from feedback effectively

Qualifications
Degree (or equivalent professional training and experience) in security studies, war studies, international politics, international relations, or a related field.
Accreditation from a regionally recognized security or risk management body is considered advantageous
Travel / Rotation Requirements
13-hour shifts, between 7am to 9pm
7 days a week, Rotating roster
6-8 shifts per fortnight
Occasional travel, including urgent deployments
Support an on-call rota for case escalations
 

Australia
New South Wales
Sydney Show on map Get directions