Senior Associate, Congress Operation

People Operations Excellence; People Project Management Office; Quality assurance; Continuous process Improvement; develop and report quality measurements, collect regular customer feedback on processes, Program and project management

What you will do:
• Develop and deliver HR dashboards to generate actionable insights from the HR/employee life cycle data – NPS ,PRR, CSAT.
• Develop and report quality measures, collect regular customer feedback on processes
• Map, evaluates & optimize HR processes across employee life cycle by identifying gaps, risks and recommend process improvements
• Conduct regular audit on HR processes to ensure compliance. Quality assurance; Continuous process Improvement
• Standardize and document HR processes, create SOPs and establish governance controls
• Collaborate with IT to support and co-develop HR applications or tools. Participate in UAT and provide functional input for the system enhancement
• Support and project manage HR transformation projects.
• Create and deliver internal HR communications for PSSC with respect to change in processes

You will be a great fit if you
• Master’s degree in human resources or related discipline
• 6+ years of progressive experience in Human Resources
• Exceptional understanding of HR operations, analytics and compliance framework
• Exceptional HR Analytical & data visualization skills
• Proficient in Workday, Service Now
• Certification in Project Management, Lean Six Sigma or change management
• Strong Communication skills both Written & Verbal Communication
• Process oriented mindset with attention to detail

Analytical Skills; Judgement & Decision Making Skills; Written & Verbal Communication Skills;Project Management Skills; Problem Solving Skill

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.