Senior Manager, HR Digital Strategy & Delivery
Job details
Job description, work day and responsibilities
Job Summary
Job Description
What is the Opportunity?
RBC offers an exciting role as a strategic and execution-oriented Senior Manager, HR Digital Strategy & Delivery to join our HR Digital Solutions (HRDS) team. In this role, you will connect long-term vision with near-term delivery — driving strategy, innovation, and synergy across platforms while overseeing intake governance and enhancement delivery. You’ll collaborate across HR and technology teams to maximize the value of our HR technology investment and ensure our HR technologies are built to deliver meaningful employee experiences.
What will you do?
Digital HR Strategy
Shape and evolve the HR digital strategy and ensure strategic cohesion across products and platforms, aligning to RBC business objectives and HR CoE priorities.
Design and steward the HR digital business architecture, defining the interconnectivity of the HR digital solutions and experience across the ecosystem.
Partner with HR stakeholders to design and operationalize a future-proof HR content strategy that aligns with the overarching digital and employee experience strategy and is enabled by the HR digital business architecture to deliver an intuitive experience.
Serve as a strategic advisor on digital innovation, emerging technologies, and platform optimization opportunities to maximize the value and impact of our HR technology investment.
Lead the development of the annual HRDS roadmap, ensuring alignment with long-term strategy and near-term operational priorities.
Translate the roadmap into tangible programs, projects, and initiatives, and monitor delivery progress using agile planning tools for stakeholder reporting.
Program Management & Operational Execution
Lead the digital intake and change control forum to assess and prioritize enhancement requests across the HR technology portfolio.
Manage and coordinate recurring programs such as Workday semi-annual releases, ensuring stakeholder engagement and high-quality delivery.
Provide support for escalated enterprise digital HR issues, ensuring prompt resolution and cross-team coordination.
Team Enablement
Support the creation and socialization of the HR Digital Solutions’ team goals, ensuring alignment with HR priorities and a clear sense of purpose within the team.
Champion digital capability uplift by fostering learning and knowledge-sharing across the digital HR team.
Coordinate team communications and engagement activities.
What do you need to succeed?
Must have:
7+ years of experience in HR technology, digital transformation, or strategic program management roles.
Strong understanding of HR digital platforms and ecosystems (e.g., Workday, Phenom, ServiceNow) and how they enable employee experience and operational excellence.
Experience developing and stewarding a digital strategy and roadmap; Knowledge of HR content strategy and digital architecture concepts.
Demonstrated ability to translate strategy into cohesive programs and initiatives, with experience managing intake processes, release cycles, or enhancement delivery.
Experience working in agile planning environments, using tools (e.g., Jira, Confluence, ServiceNow) to track and communicate progress to stakeholders.
Strong facilitation and senior stakeholder engagement skills to drive alignment and outcomes.
Excellent communication and organizational skills, with the ability to collaborate with cross-functional teams and navigate complex stakeholder groups.
Known as a problem solver or a doer with strong critical thinking and execution skills – able to navigate ambiguity, break down complex issues, and push actions forward with persistence.
Demonstrate agility and adaptability, with the ability to navigate and adapt to evolving priorities.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
Opportunities to do challenging work.
Job Skills
Adaptability, Adaptability, Agile Planning, Agile Release Planning, Agile Thinking, Communication, Critical Thinking, Cross-Functional Teamwork, Decision Making, Digital HR, Digital Strategy, Emerging Technologies, Facilitation, Forward Thinking, Group Problem Solving, HR Strategy, Human Resources (HR), Human Resources (HR) Technology, Information Technology Trends, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Problem Solving, Program Management, Stakeholder Management {+ 4 more}
Additional Job Details
Address:
20 KING ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
HUMAN RESOURCES & BMCC
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-07-09
Application Deadline:
2025-07-24
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Company address
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Offer ID: #1188299,
Published: 3 weeks ago,
Company registered: 3 months ago
