Job Description
Qualifications
Three years’ experience in the hospitality industry with at least two years of that experience associated with hotels, conference centers, meeting venues or corporate office concierge services
Minimum of two years’ experience in supervising a team; including experience with employee evaluations & service recovery expertise
Excellent computer software knowledge of Microsoft Office, Google Suite
Excellent verbal and written communication skills
Excellent problem solving and interpersonal skills
Ability to communicate effectively with clients, to all other departments and interdepartmentally
Excellent organizational skills & time management skills
Responsibilities
These responsibilities include overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces
This position will oversee and drive process improvement for all things related to Concierge, Hospitality and Meetings & Events for the Alpharetta Northpoint location
WORK SCHEDULE: Monday-Friday, standard business hours but flexible start time and end time is required
Hire, train and coach Community Managers
Host weekly one-on-one meetings and in-house operational meetings with team and perform annual evaluations for all employees
Use strategic thinking & operational expertise as a way to provide enhancements to the office setting; create relationships with clients to assist with problem solving / assisting with issues to provide high standards of service
Become an expert of Verizon protocols, office technology, internal processes and hold team accountable for these expectations
Proficient in all Community Manager daily duties and responsibilities for all regions; work as additional Community Manager to this site
Manage in-house schedule for Alpharetta NP team & communicate weekly with Regional Manager
Work with Regional Manager & virtual Peer Training team to assist with hiring, training, and on-boarding all new hires for this location
Provide necessary documentation & communication for progressive discipline, as needed
Maintain and review guest comment scores to achieve set goals
Maintains and manages oversight & follow-up of team tasks given; including inventory management, managing equipment issues, service calls, meeting & event support expectations
Daily professional interaction with team, Regional Manager, Virtual Planners, AV, Yield Analyst, Experience Manage, GM & vendor partners
Daily interaction with all Verizon associates and their partners
Ensure all space is clean, operational and report any and all defects throughout the day
Plans non-complex client events when assigned or appropriate; partner with Event Support on direction
Provide assistance to clients for catering, attendance & av instruction, as needed
Travel to assigned locations as appropriately outlined with leadership team
Job description
The Alpharetta Northpoint Site Supervisor of Community Management provides strategic direction and leadership in promoting a culture of service excellence while supervising two employees & performing Community Management responsibilities for the site. These responsibilities include overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces. This position will oversee and drive process improvement for all things related to Concierge, Hospitality and Meetings & Events for the Alpharetta Northpoint location. WORK SCHEDULE: Monday-Friday, standard business hours but flexible start time and end time is required.
• Hire, train and coach Community Managers
• Host weekly one-on-one meetings and in-house operational meetings with team and perform annual evaluations for all employees
• Use strategic thinking & operational expertise as a way to provide enhancements to the office setting; create relationships with clients to assist with problem solving / assisting with issues to provide high standards of service
• Become an expert of Verizon protocols, office technology, internal processes and hold team accountable for these expectations
• Proficient in all Community Manager daily duties and responsibilities for all regions; work as additional Community Manager to this site.
• Manage in-house schedule for Alpharetta NP team & communicate weekly with Regional Manager
• Work with Regional Manager & virtual Peer Training team to assist with hiring, training, and on-boarding all new hires for this location
• Provide necessary documentation & communication for progressive discipline, as needed
• Maintain and review guest comment scores to achieve set goals
• Maintains and manages oversight & follow-up of team tasks given; including inventory management, managing equipment issues, service calls, meeting & event support expectations
• Daily professional interaction with team, Regional Manager, Virtual Planners, AV, Yield Analyst, Experience Manage, GM & vendor partners
• Daily interaction with all Verizon associates and their partners
• Ensure all space is clean, operational and report any and all defects throughout the day
• Plans non-complex client events when assigned or appropriate; partner with Event Support on direction. Provide assistance to clients for catering, attendance & av instruction, as needed.
• Travel to assigned locations as appropriately outlined with leadership team
• Three years’ experience in the hospitality industry with at least two years of that experience associated with hotels, conference centers, meeting venues or corporate office concierge services
• Minimum of two years’ experience in supervising a team; including experience with employee evaluations & service recovery expertise
• Experience with event operations and planning experience preferred
• Experience with Audio Visual equipment preferred
• Excellent computer software knowledge of Microsoft Office, Google Suite
• Excellent verbal and written communication skills
• Excellent problem solving and interpersonal skills
• Ability to communicate effectively with clients, to all other departments and interdepartmentally
• Excellent organizational skills & time management skills
Three years’ experience in the hospitality industry with at least two years of that experience associated with hotels, conference centers, meeting venues or corporate office concierge services
Minimum of two years’ experience in supervising a team; including experience with employee evaluations & service recovery expertise
Excellent computer software knowledge of Microsoft Office, Google Suite
Excellent verbal and written communication skills
Excellent problem solving and interpersonal skills
Ability to communicate effectively with clients, to all other departments and interdepartmentally
Excellent organizational skills & time management skills
Responsibilities
These responsibilities include overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces
This position will oversee and drive process improvement for all things related to Concierge, Hospitality and Meetings & Events for the Alpharetta Northpoint location
WORK SCHEDULE: Monday-Friday, standard business hours but flexible start time and end time is required
Hire, train and coach Community Managers
Host weekly one-on-one meetings and in-house operational meetings with team and perform annual evaluations for all employees
Use strategic thinking & operational expertise as a way to provide enhancements to the office setting; create relationships with clients to assist with problem solving / assisting with issues to provide high standards of service
Become an expert of Verizon protocols, office technology, internal processes and hold team accountable for these expectations
Proficient in all Community Manager daily duties and responsibilities for all regions; work as additional Community Manager to this site
Manage in-house schedule for Alpharetta NP team & communicate weekly with Regional Manager
Work with Regional Manager & virtual Peer Training team to assist with hiring, training, and on-boarding all new hires for this location
Provide necessary documentation & communication for progressive discipline, as needed
Maintain and review guest comment scores to achieve set goals
Maintains and manages oversight & follow-up of team tasks given; including inventory management, managing equipment issues, service calls, meeting & event support expectations
Daily professional interaction with team, Regional Manager, Virtual Planners, AV, Yield Analyst, Experience Manage, GM & vendor partners
Daily interaction with all Verizon associates and their partners
Ensure all space is clean, operational and report any and all defects throughout the day
Plans non-complex client events when assigned or appropriate; partner with Event Support on direction
Provide assistance to clients for catering, attendance & av instruction, as needed
Travel to assigned locations as appropriately outlined with leadership team
Job description
The Alpharetta Northpoint Site Supervisor of Community Management provides strategic direction and leadership in promoting a culture of service excellence while supervising two employees & performing Community Management responsibilities for the site. These responsibilities include overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces. This position will oversee and drive process improvement for all things related to Concierge, Hospitality and Meetings & Events for the Alpharetta Northpoint location. WORK SCHEDULE: Monday-Friday, standard business hours but flexible start time and end time is required.
• Hire, train and coach Community Managers
• Host weekly one-on-one meetings and in-house operational meetings with team and perform annual evaluations for all employees
• Use strategic thinking & operational expertise as a way to provide enhancements to the office setting; create relationships with clients to assist with problem solving / assisting with issues to provide high standards of service
• Become an expert of Verizon protocols, office technology, internal processes and hold team accountable for these expectations
• Proficient in all Community Manager daily duties and responsibilities for all regions; work as additional Community Manager to this site.
• Manage in-house schedule for Alpharetta NP team & communicate weekly with Regional Manager
• Work with Regional Manager & virtual Peer Training team to assist with hiring, training, and on-boarding all new hires for this location
• Provide necessary documentation & communication for progressive discipline, as needed
• Maintain and review guest comment scores to achieve set goals
• Maintains and manages oversight & follow-up of team tasks given; including inventory management, managing equipment issues, service calls, meeting & event support expectations
• Daily professional interaction with team, Regional Manager, Virtual Planners, AV, Yield Analyst, Experience Manage, GM & vendor partners
• Daily interaction with all Verizon associates and their partners
• Ensure all space is clean, operational and report any and all defects throughout the day
• Plans non-complex client events when assigned or appropriate; partner with Event Support on direction. Provide assistance to clients for catering, attendance & av instruction, as needed.
• Travel to assigned locations as appropriately outlined with leadership team
• Three years’ experience in the hospitality industry with at least two years of that experience associated with hotels, conference centers, meeting venues or corporate office concierge services
• Minimum of two years’ experience in supervising a team; including experience with employee evaluations & service recovery expertise
• Experience with event operations and planning experience preferred
• Experience with Audio Visual equipment preferred
• Excellent computer software knowledge of Microsoft Office, Google Suite
• Excellent verbal and written communication skills
• Excellent problem solving and interpersonal skills
• Ability to communicate effectively with clients, to all other departments and interdepartmentally
• Excellent organizational skills & time management skills
💡 Quick Summary
Seeking a career-building opportunity? The Site Supervisor position is now open for candidates interested in the Hotel Jobs sector. This role in Alpharetta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
