Support and Client Delivery Manager

Team:

Garradin Portf
Close date:

Thursday, 05 June 2025
Working pattern:

Full time
Contract Type:

Permanent
Location:

Sydney
Department:

32 - 32 Garradin
Description & Requirements:

Bravura’s Commitment and Mission

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.,

About The Role.

Based out of our Sydney, Melbourne or Adelaide office, the Support and Client Delivery Manager is responsible for ensuring effective processes and governance across Client Service. Reporting to the Head of Account Management, driving delivery and support of critical service, enterprise application and tools within budget, time, scope and quality expectations.

What You’ll Do

Create and maintain the service strategy
Identify and execute opportunities to improve the efficiency and quality of helpdesk and support process
Manage financials for all projects, budget forecasting and P&L for portfolio of clients
Coordinate resourcing, tracking and managing activities and deliverables to achieve outcomes
Manage contract operations and financial performance and ensure services meet client and supplier contract obligations within SLA and drive ongoing service optimisation.
Work closely with the Product Manager to define the product vision and Product Manager and Enterprise Architect to ensure alignment with the technical and business strategy.
Organise, equip and assess team’s go to market readiness, identify gaps and build plans to ensure the team is equipped to support business goals
Support Sales team in developing product specification and quote activities
Maintain strong client relationships, improve client satisfaction and align the service strategy to clients needs
Coach and motivate service delivery managers and staff to increase service and staff performance and end user satisfaction

Unleash your potential

To be successful in this role, your background and experience will include:
5+ years of experience in a similar role
Release management and build experience, understanding the impact of delivering complex software change to clients in a production operating model
Experience in enterprise software implementations, business management, IT, systems integration consulting, and design.
Proven ability to effectively prioritise work and make release content decisions, understanding the impacts and needs of clients.
Strong understanding of client support processes, tools, and metrics, with a demonstrated commitment to success
Demonstrated ability to manage, lead, inspire, and develop high performing teams
Excellent interpersonal and communication skills, able to build strong relationships and influence stakeholders across all levels

Working at Bravura

Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.

Competitive salary and employee benefits scheme
2 paid volunteering days and a range of community-based initiatives to get involved in
Parental (including secondary) leave policy
Flexible Hybrid workplace as we value work life balance
Bravura Leave day – to celebrate events that are important to you.
Generous reward and recognition programs
A friendly, social and supportive global team that thrives on delivery & embraces diversity

So, what’s next?

We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.

Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.

All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
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