Support Coordinator

Skills:
Communication skills, Problem-solving, Time management, Attention to detail, data entry, excel, advance excel, mail drafting,

Company Overview

J Technologies India Private Limited is a prominent player in the electronics industry, specializing in manufacturing and selling GPS devices, reverse cameras, and parking sensors. With its headquarters located in Chennai, the company employs between 11 and 50 people and focuses on providing innovative navigation and safety solutions for various applications. More information can be found on their official website: J Technologies India Private Limited.

Job Overview

We are seeking a dedicated and detail-oriented Support Coordinator to join our team in Avadi, Chennai. This is a full-time position suitable for freshers with up to 1 year of work experience. The Support Coordinator will be responsible for ensuring efficient administrative operations, data management, and customer support activities to enhance the overall functioning of the company.

Qualifications And Skills
• Data entry skills for accurate input and updating of information, maintaining databases, and ensuring data integrity (Mandatory skill).
• Proficiency in Excel for data analysis, reporting, and handling spreadsheets (Mandatory skill).
• Mail drafting skills for composing clear and professional communications (Mandatory skill).
• Excellent communication skills to interact effectively with team members and customers, addressing inquiries and providing support.
• Strong problem-solving skills to identify issues quickly and propose effective solutions to ensure smooth operations.
• Ability to manage time efficiently, prioritizing tasks to meet deadlines and maintain productivity.
• Keen attention to detail to ensure accuracy in data handling, reporting, and execution of tasks.
• Experience with advanced Excel functions for data manipulation and analysis, supporting decision-making processes.

Roles And Responsibilities
• Coordinate daily support activities, including handling customer inquiries, resolving issues, and providing timely assistance.
• Perform data entry tasks to ensure accurate record-keeping and database management.
• Draft and manage email communications with customers, vendors, and internal teams, ensuring professional correspondence.
• Support the development and implementation of operational processes to enhance efficiency and service delivery.
• Analyze data using Excel to prepare reports, summaries, and insights for management review.
• Assist in troubleshooting device issues, providing guidance and solutions as per company's protocols.
• Collaborate with the team to identify improvements in customer support and service operations.
• Maintain organized documentation and filing of records to ensure easy retrieval and reference.

India
Tamil Nadu
Chennai Show on map Get directions