Contact Centre Agent - Mount Waverley - September 2025

Full job description
Join Our National Contact Centre Team at I-MED Radiology!

Role: Contact Centre Representative


Location: Mount Waverley, VIC


Rate: $29.85/hour + Super


Hours: Full-Time, 38 hours per week, Mon-Fri


Operating Hours: 8am - 7pm AEST / 8am - 8pm AEDT


Start Date: Monday, 15th September 2025

This role is based in our Mount Waverley office. Hybrid/work-from-home options are available after 3 months' tenure.

Vervoe Assessment - Along with assessing your previous experience, our recruitment process includes an online skills assessment from Vervoe. The Vervoe assessment gives you the opportunity to complete a sample of job-related tasks, offering you a glimpse into what it's like to work in this role while allowing us to see your skills in action beyond your resume.

Save the Date! After completing the Vervoe assessment, successful applicants will be invited to our in-person Assessment Centre on Wednesday, 20th August 2025 at our Mount Waverley HQ!


Ready to make a difference?
Become the first point of contact for patients at I-MED Radiology in our National Contact Centre. Help guide them through their healthcare journey with care, compassion, and support.

What We Offer:

Supported Induction:
Kick off your journey with 6 weeks of comprehensive training with ongoing support during your first 4 months:

2 weeks in the classroom
4 weeks in a hands-on "nesting" period, with expert trainers and coaches by your side
E-Learning cross-skilling to set you up for success as a National Contact Centre Agent
Work Remotely for Late Shifts:
If rostered for Late shifts (10am-6pm or 11am-7pm AEST / 12pm-8pm AEDT) which are fully remote after 3 months' tenure, allowing you to work from the comfort of your home, you'll need:

A quiet, ergonomic home setup
Dual screens and a reliable high-speed internet connection
A computer or laptop
Hybrid Working Options:
Daytime shifts (8am-5:30pm) are initially worked from the office, with the option to transition to a hybrid model after 3 months.

Perks of Our Mount Waverley Location:

Free on-site parking for your convenience
Modern, spacious office with comfortable break-out areas
Easy access to public transport options
On-site cafe and nearby dining options for your coffee and lunch breaks
Ongoing Support:

Weekly check-ins with your leader
Dedicated online support chats
Regular team engagement activities to keep you connected
Career Growth Opportunities:
Enjoy clear career pathways and the chance to grow within a dynamic team.

Engaging Culture & Perks:

Monthly office events filled with fun and team bonding
Reward & Recognition program and access to salary packaging & benefits programs
Who You Are:

A Great Communicator: You love helping others and making a positive impact.
Empathetic: You connect with people and understand their needs.
Cool Under Pressure: You thrive in a fast-paced environment.
Detail-Oriented: You take pride in accuracy and meeting Quality & Service KPIs.
Eager to Learn: No call centre experience? No problem! Your enthusiasm is what counts.
About Us:

At I-MED Radiology, we're a team of 4,000+ professionals making a difference across Australia. With over 250 clinics and millions of patient procedures annually, we're dedicated to providing exceptional care.

Ready to join us? Apply now and start your meaningful career journey!

Learn more about us at i-med.com.au
Follow us on LinkedIn

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