Customer Service Coordinator

Full job description
Non-customer facing role
Competitive salary + Bonus Scheme + Benefits
On-the-job training – genuine career pathway
Location: either Lynbrook or Campbellfield
Capral Aluminium – Australia’s largest aluminium manufacturer and distributor – is looking for an Experienced Customer Service Coordinator to join our small and supportive team in either Campbellfield or Lynbrook, Victoria.


This is a non-customer-facing, office-based role, ideal for someone with experience in order processing, internal sales support, or technical customer service. You’ll play a key part in ensuring our operations run smoothly behind the scenes.


WHAT'S ON OFFER:

Genuine opportunities for career growth and progression
Comprehensive on-the-job training
Employee Assistance Program (EAP)
Employee Referral Program – earn up to $1,000 in rewards
Supportive, values-driven work culture
Primary Responsibilities:

Accurately entering sales orders into our system
Responding to phone and internal enquiries
Providing quotes, lead times, and order status updates
Vetting orders for accuracy and feasibility
Processing credit claims and applying credit policies
Offering technical and product support over the phone
About You:

We are seeking a motivated and experienced professional who enjoys working in a fast-paced, detail-focused environment.

Previous experience in a similar internal customer service or admin coordination role
Strong verbal and written communication skills
A professional and friendly phone manner
Solid computer literacy and attention to detail
A good attitude to workplace safety and reliability
Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and ******* test.


Employment at Capral

Our strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations.


"As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position."


How To Apply

If you’re ready to take the next step in your customer service career with a well-established and supportive company, we’d love to hear from you.


APPLY NOW!

No recruitment agencies, please.