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Team Member-Support Services

Place of work Ahmedabad
Contract type Full-time
Start date -
Salary -

Job details

Job description, work day and responsibilities

Are you motivated by providing exceptional customer service and support? Are you passionate about problem-solving? Kotak Mahindra Bank is looking for a customer-oriented Team Member-Support Services to join our team.In this role, you will be responsible for responding to customer inquiries and resolving customer issues. You will also work closely with other support teams to ensure customers receive seamless service. To succeed in this role, you must have excellent customer service and communication skills, as well as the ability to work under pressure.If you are a customer service-oriented individual with a passion for problem-solving, we’d love to hear from you!

Responsibilities:
Respond to customer inquiries and complaints in a timely and professional manner.
Address customer issues and provide resolutions in line with company policies.
Maintain customer records and update customer profiles.
Monitor customer feedback and identify areas for improvement.
Collaborate with other support teams to ensure customers receive seamless service.
Track customer complaints and provide regular updates to management.
Stay up to date with product and service information.
Provide quality customer service at all times.
Adhere to company policies and regulations.
Assist in training new customer service staff members.

Kotak Mahindra Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, ****** orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The position is suitable for candidates with education

This position is suitable for fresh graduate

Company address

India
Gujarat
Ahmedabad Show on map Get directions
Company Name: Kotak Mahindra Bank
You will be redirected to another website to apply.
Apply and send CV
Offer ID: #1188393, Published: 4 weeks ago, Company registered: 2 months ago

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