Technical Author (Audit)

As a member the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team you will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and external / regulatory findings.

You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated.

You will be responsible for owning and managing all aspects of the documentation’s production throughout its lifecycle.

What we’ll offer you

Hybrid Working

We understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.

You can expect:

Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
Competitive salary and non-contributory pension
30 days’ holiday plus bank holidays, with the option to purchase additional days
Life Assurance and Private Healthcare for you and your family
A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year
Your key responsibilities

Working in close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings
Determining the full list of artifacts required to evidence the remediation of audit findings, and create and own the plan to ensure their timely production
Tracking the production of the supporting artifacts and drive others to meet the planned deadlines, thereby ensuring they are created on-time for the closure documentation
Scrutinising supporting artifacts to ensure they are of the appropriate quality
Owning the production of the documentation throughout its lifecycle, including: being the primary author, eliciting information from SMEs (facilitating workshops when required), iterating and tracking document versions, securing evidence and gaining the various approvals required
Helping to establish and continually improving the framework for managing audit activities
Your skills and experience

Experience writing formal process documentation for IT functions that stands up to audit scrutiny – e.g. policies, procedures, term of reference, senior management briefings
Ability to scrutinise documentation in an objective, unbiased way, as though through the eyes of an auditor – to identify shortcomings, gaps, anomalies and potential risk exposure
Ability to quickly understand new technical information and concepts, and from this produce documents that communicate effectively and efficiently with audiences who are unfamiliar with the subject
Ability to quickly build relationships, collaborate and influence to achieve results in a fast-moving, diverse, global environment
Being able to manage small projects and work to pressing deadlines, including being flexible and accommodating changes to plans and demand
Basic understanding of risk frameworks and banking regulations
How we’ll support you

Training and development to help you excel in your career
Flexible working to assist you balance your personal priorities
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
We value diversity and as an equal opportunity’s employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards.