Technical Content Lead

As a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting, and paper-converting industries, Barry-Wehmiller has established itself as a $3 billion organization with nearly 12,000 team members driven by a common belief in leveraging the power of business to create a better world.

We are currently looking for an experienced and innovative leader to spearhead the establishment, growth, and leadership of a Knowledge Management (KM) function within our Engineering division. This pivotal role will involve developing a cohesive strategy for capturing, managing, and deploying knowledge assets to enhance engineering efficiency, customer experience, and operational excellence. The ideal candidate will possess a combination of technical content expertise and knowledge management strategies, utilizing advanced technologies such as augmented/virtual reality (AR/VR), centralized document systems, and data management tools.

Key Responsibilities:

Knowledge Management Strategy:
- Design and execute a comprehensive KM roadmap in alignment with organizational objectives.
- Establish and maintain a centralized, scalable document/knowledge repository to oversee engineering and customer-facing information assets.

Technical Content Development:
- Supervise the creation and upkeep of technical content, encompassing manuals, training materials, troubleshooting guides, and multimedia resources.
- Ensure content accuracy, engagement, and accessibility while catering to both internal (engineering teams) and external (customers) requirements.

Leadership and Collaboration:
- Lead a diverse team comprising engineers, content strategists, technical writers, multimedia developers, and data specialists.
- Collaborate with cross-functional units like product development, customer support, and marketing to synchronize content with business and customer demands.
- Foster a KM community of practice to construct a corporate knowledge base and drive continuous enhancement efforts.

Data and Documentation Management:
- Implement a standardized approach to content creation and management to enable reuse across multiple formats.
- Develop processes for maintaining, monitoring, and enhancing master data (MDM) for parts and components to ensure readiness for eCommerce and customer portals.
- Manage design specifications, architectural knowledge, and operational insights for internal teams.

Innovation and Emerging Technologies:
- Explore and integrate emerging technologies like AR/VR to elevate training, documentation, and knowledge sharing.
- Utilize digital tools for external knowledge management, such as interactive manuals and 3D models.

Performance Optimization:
- Utilize metrics, user feedback, and analytics to continually enhance KM processes adhering to industry best practices.
- Ensure compliance with regulatory requirements and data security protocols.

Qualifications:
- Bachelor's degree in Mechanical Engineering or related field; advanced certifications in Knowledge Management, Technical Communication, or Instructional Design are advantageous.
- 20+ years of relevant experience, including a minimum of 5 years in a leadership capacity within knowledge management or technical content development.
- Proficiency in content management systems, multimedia development tools, and data management.
- Familiarity with AR/VR, AI technologies, and 3D modeling software like SolidWorks is highly desirable.
- Strong leadership, communication skills, and experience managing diverse, multi-regional teams.
- Change management experience is a plus.
- Operational compliance within set policies, priorities, and budget constraints.
- Implementation of effective engineering methods and provision of technical guidance for engineers.
- Optimization of component, material, and tool utilization.

At Barry-Wehmiller, we value the diverse experiences and talents that individuals bring beyond technical requirements. Candidates from all backgrounds are encouraged to apply, as we believe that our differences foster innovation, excellence, and meaningful work. If you require reasonable accommodations during the interview process, please inform us.

Company:
BW Corporate EDS,

India
Tamil Nadu
Chennai Show on map Get directions