Technical Services Analyst

Job Information
Department Name

Technical Services
Date Opened

09/03/2025
Job Type

Full time
Industry

Technology
Work Experience

1-3 years
Remote Job

Job Description
This is a remote position.

This is a remote role. Technical Services Analysts facilitate the migration of data from legacy systems into a client’s site during the implementation phase by working in close coordination with the client, implementation team, and database team. As a Technical Analyst, you will take responsibility for identifying business requirements related to data migration efforts, gathering information and resources related to the implementation, and testing/verifying the integrity of deployed data within the First Due system. Throughout the process, clear and concise documentation should allow all members of the team to track progress and estimated completion of each assigned task.


Key Responsibilities:


Coordinate with client and implementation team to identify data migration requirements
Analyze limitations/gaps between legacy client systems and First Due data fields
Import legacy data provided by clients from a variety of sources (SQL backup files, CSV spreadsheets, TXT files, XML files)
Restore SQL backup databases to pull legacy data from tables
Maintain communication with all stakeholders internal and external
Serve as a technical resource internally and with clients
Provide guidance to the database team
Inspect imported data for integrity
Qualifications & Experience:


Experience explaining technical processes in simple terms
Experience in writing SQL statements from scratch
Experience with authoring SQL queries that pull from multiple tables
Basic to intermediate understanding of structured data
Basic to intermediate understanding of relational data structures (databases)
Basic to intermediate proficiency with Microsoft Excel
Basic to intermediate understanding of delimited data files, structured data files, and file transport methods
Demonstrable organizational and time management skills
Some knowledge of the Fire/EMS industry (nice to have)
Basic to intermediate understanding of GIS components (nice to have)
We welcome a diverse workforce! If you don’t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.



All applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify.



Physical Demands and Work Environment


This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com .




Working at First Due


First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visi t www.firstdue.com to learn more.



If you are a resident of California, Colorado, New Jersey, New York, or Washington, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.




About First Due


First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.



Locality Media Inc. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, ****** orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.



When you apply for a role at Locality Media, Inc. dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally. Please review our candidate privacy notice here .





First Due is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.