Transformation Change Execution Manager

We are looking for an experienced Transformation Change Execution Manager, in partnership with senior business and technology partners, to own and drive technology constraints impacting end to end production operations platform. You will lead cross-functional initiatives that transform the way we run our operations. If you are an out of the box thinker willing to challenge the status quo for a better outcomes, and want to be in a highly visible dynamic role where your voice is heard and your experience is appreciated, come talk to us!

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them

Competitive salary and non-contributory pension

30 days’ holiday plus bank holidays, with the option to purchase additional days

Life Assurance and Private Healthcare for you and your family

A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits

The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

Collaborate with global production teams & technology partners to deliver business critical KYC solutions and support functions. Engage senior stakeholders to prioritize and resolve technical issues affecting KYC operations.

Lead change management planning and execution, ensuring compliance with governance standards, transparency on progress, effective risk management controls, monitor and communicate initiative risks; Collaborate with other departments as required to execute on timelines to meet the strategic goals

Drive Working Group and Steering Committee as needed to facilitate decision making and progress/ transparency, establishing strong partnership and collaborative relationships with various stakeholder groups to remove production constraints.

Developing and documenting end-to-end roles and responsibilities, process flows, operating procedures, required controls, gathering and documenting trends analytics to resolve/optimize operating impacts.

Driving optimization in operations for cross-functional operation with technology, business and production partners ensuring efficient & reliable systems to achieve business outcomes.

As part of the larger team, lead accountability for the delivery and adoption of the global change portfolio including by not limited to requirements, hyper care, measurements of adoption success and continuous improvement as well as post-delivery adoption and BAU production support.