University Central Administration Officer (Queries)

Full job description
Job Introduction
Here at BPP Education Group we have a dedicated University Central Administration team who work to oversees the students’ journey from the day of registration to their graduation day. They manage the maintenance of all student records, assessments, supporting with graduation and awards and act as the main liaison with the Student Loans Company.

An opportunity has arisen for a detail orientated individual with a passion for supporting students to join the team as a University Central Administration Officer. You will be responsible for providing a first-class service to students in respect of managing and responding to their queries.

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

Why work for BPP Education Group?

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.

With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.

We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family

What you’ll be doing

In this role you will respond to student queries promptly in a professional and supportive manner. You will ensure all queries are handled through to resolution and any complex queries are escalated wherever necessary.

As such, you will be responsible for:

Responding to student queries via the Case Management System and email across the University Central Administration Department (including exam details, results, transcripts, letters, etc.)
Assisting with results releases
Liaising with various departments across the organisation
Responding to informal student complaints
Providing admin support to other areas of the department, such as graduation ceremonies, student records processes and ID Card generation.
Undertaking any other reasonable duties commensurate with the level of the role
Undertaking all duties and responsibilities in compliance with the rules and regulations
Adhering, complying and working in accordance with University and Departmental policies, procedures, codes of conduct and GDPR.
Participating in training and professional development associated with the role

What we’re looking for

To be successful in this role you will need to have a proven track record in the following areas:

Experience of working in a professional academic support team, in a higher education academic support service or other relevant administrative setting
Familiarity with MS Office and possessing a high level of IT competency
Excellent communication skills with ability to communicate with students and staff in a helpful and professional manner
Good organisational and time management skills with the ability to meet deadlines under pressure
Ability to prioritise a diverse and demanding workload working to often competing deadlines in a calm manner
Ability to interpret academic regulations and policies and apply them to your day-to-day work
Evidence of analytical and problem-solving skills
Excellent attention to detail and the ability to maintain a professional manner and calm approach in a busy office environment
Confident individual with a strong team working ethic with a can-do attitude

Please note that the successful candidate will be required to undergo a DBS check.

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices

BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.