AVP HR Operations

Job Title: AVP HR Operations
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager,and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time , will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

To lead the Benefits Issues Resolutions (BIRT), India Benefits and Fleet teams in providing a world class range of operational and transactional services for the benefit schemes that are provided to Barclays employees; alongside engaging with key stakeholders within the Rewards & Performance centres of excellence, external suppliers, and colleagues within the Benefits employee helpdesks

What will you be doing?

• Direct line management of circa 3 FTE Team Leaders and their teams (Chennai) working towards pre-defined targets.
● Operating best-in-class end to end processes, controls, people, culture and conduct.
● To lead on the delivery of Benefits and Rewards impacting projects incorporating change and business migration to agreed timescale, quality, ensuring objectives are delivered and improvements achieved.
● To manage Service Level Agreements and Key Performance Indicators through effective team leadership.

Operational Processing and Service Excellence
● Develop, manage and maintain Benefits operational procedures and practices.
● Ensure that Benefit operational servicing and processing is consistent and meets the needs of the customer and the business through stakeholder reviews.
● Responsible for the query and complaint handling for all queries relating to Benefits and prompt root cause analysis of issues/planning and on-time delivery of rectification activities as required.
● Responsible for monitoring the continued effective use of all Benefit related aspects of systems used, including the oversight and/or management of regular and annual data files / interfaces.
● To liaise with the Reward Transaction Cycle to define and administer the benefits incorporating legislative, system, operational and business changes, communications to customers and testing, as required.
● Co-ordinate, manage and report all Benefit risks in line with HR guidelines including compliance with legislation, ensuring robust plans are in place and executed to time/quality.
● Analyse and report on Benefit related MI and any business opportunities or themes supported by the data.

Operational Change Management
● Identify opportunities to develop the service in line with the Benefit provision, Policy guidance, best practise and operational efficiencies.
● Work in partnership with the wider HR Operational and Control teams to shape and develop the customer experience and deliver Benefit related business objectives.
● Work in partnership with governing bodies or Reward Policy team to ensure implementation and delivery of legislative and policy change.
● Make operational change decisions based on an evaluation of risk, cost, resource availability, customer service and overall impact on Benefit operational servicing & processing model.
● Operate and evaluate implemented process, procedure and policy change and feedback to relevant parties.
● Support transitional change activity to either embed new operational services or migrate services to other areas of HR Operations.
What we're looking for:
● Degree qualified or with equivalent professional qualifications or demonstrable experience in lieu of this
● Experience of Benefits, governance, controls and risk management.
● Excellent people management skills in relation to performance, motivation, development and delivery
● Customer Service experience – ability to deal with a varied customer base, including business customers & senior stakeholders, and explain complex queries clearly

Skills that will help you in the role:
● Preferably degree qualified in a numerate or HR-related discipline
● Experience of working within a HR operational and service delivery environment
● Generalist HR experience within complex organisations

Where will you be working?
Chennai

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done

India
Tamil Nadu
Chennai Show on map Get directions