Commercial Coordinator

Discover a career with purpose at MBIE


Discover a career with purpose at MBIE
Be part of a supportive team with varied and interesting work
Wellington based permanent opportunity
Salary range: $60,727-$70,625 + KiwiSaver Wellness Benefits
Tenei turanga - About the Role:

Join Us as a Commercial Coordinator - Make a Meaningful Impact Every Day



Are you someone who enjoys helping others, solving problems, and working with a supportive team?

As our Commercial Coordinator, you'll be at the heart of our customer and team support operations, using your knowledge of Standards NZ systems, products, and services to make a real difference.



In this role, you'll manage subscription accounts, respond to customer queries, and help promote our offerings-all while delivering outstanding service. You'll also be the key link between Standards NZ and the MBIE Contact Centre, offering guidance and coaching to ensure customer enquiries are handled smoothly and efficiently.



Whether you're starting out in your career or bringing years of experience, if you're proactive, solution-focused, and a clear communicator, we'd love to hear from you.

What You'll Be Doing

Supporting Customers Teams

Provide friendly, high-quality service by answering enquiries and resolving issues.
Be the first point of contact for public and consumer queries via email and phone.
Stay up to date with standards and customer-facing systems.
Support online subscription accounts and manage customer platforms.
Assist the wider team with administrative tasks and inbox management.
Handling Sales Orders
Process sales and fulfilment tasks promptly and accurately.
Manage subscription services from enquiry to setup and ongoing support.
Coordinate print orders with suppliers to ensure timely delivery.
Financial Administration

Maintain supplier and customer records in our finance system.
Process invoices, payments, and follow up on overdue accounts.
Contribute to projects and initiatives that help us improve and grow.
Nga pukenga me nga wheako e hiahiatia ana -
Skills and Experience Required

Experience in customer service and using business systems (e-commerce experience is a plus).
Strong attention to detail and confidence with numbers and data entry.
Clear communication skills-both written and verbal.
Good computer skills, including Microsoft Office.
A methodical and organised approach to work.
Ability to spot opportunities for improving processes.
Familiarity with financial systems and basic accounting tasks.
A team-focused attitude and the ability to work independently.
Legal right to live and work in New Zealand.

This role offers a great opportunity to grow your skills, contribute to a meaningful mission, and be part of a team that values collaboration and continuous improvement.

Etahi korero mo MBIE - About MBIE:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Mahi Tahi - Better Together
Maia - Bold and brave
Pae Kahurangi - Build our Future
Pono Me Te Tika - Own It
Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means `lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

Me pehea te tono - How to Apply:

Click here to view a position description.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Sarah Hutcheson at sarah.hutcheson@mbie.govt.nz quoting ref MBIE/18008 if you have any further questions.

Applications close on Thursday 21 August 2025,