Customer Advisor
Job details
Job description, work day and responsibilities
Customer Advisor | Customer & Operations | Multiple Locations
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
Identify trends through Technical complaints escalation handling to drive improvement in customer and business outcomes.
Identify training gaps at an individual and portfolio level.
Develop strategies to ensure Internal Assessing Teams meet the new Code of Practice obligations and outcomes.
Share expertise in Domestic claims with the wider AAL teams and identify capabilities and competencies required to manage internally assessed claims and influence the recruiting process.
Oversee the execution of the Quality Assurance Framework for Internally Assessed claims, identifying training needs of individuals and overseeing the execution of the training in consultation with the Team Manager.
Provide support regarding development conversations around individual Internal Assessors at a technical level.
Oversee the delivery of onboarding of new internal assessors and maintenance of processes and procedures.
Oversee Technical complaint handling, ensuring AAL meets Code of Practice obligations.
Identify and deliver business improvement opportunities and efficiencies via complaints handling, Quality Assurance execution and Technical queries from Internal Assessors.
Leverage and influence AAL Technical Teams to ensure current knowledge aligned to rest of the business and leverage best practice across Customer Services.
About You
Significant experience in a claims assessment / management role for a complex, matrixed general insurance organisation.
ANZIIF Certificate 4 or Loss Adjustor accreditation or 3 years + experience in managing property claims
Demonstrated experience in leading, coaching and developing a claims team at a technical level.
Knowledge and understanding of Home claims products.
Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
Proven capability to manage change through the initiation and promotion of organisational transformation, leveraging effective process, collaboration and communication to foster commitment and participation.
Actively works toward discovering and addressing the need for products and services among organisational members and stakeholders, client groups, and the general public and implements service delivery improvement action plans in compliance with organisational standards.
Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.
Benefits and perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
For more details about our benefits, visit the Allianz Careers site.
About Our Culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, ****** orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustment and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
Job Level:
Entry Level
Location:
Sydney, NSW, AU, 2000
Darwin, NT, AU, 820
Hobart, TAS, AU, 7000
Perth, WA, AU, 6000
Melbourne, VIC, AU, 3000
Adelaide, SA, AU, 5000
Brisbane, QLD, AU, 4000
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Australia
Employing Entity:
ALLIANZ AUSTRALIA SERVICES PTY LTD
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
71244
Position Cluster:
Company address
You will be redirected to another website to apply.
Offer ID: #1075958,
Published: 6 days ago,
Company registered: 5 months ago
