Customer service and validation Agent

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Would you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonal and administrative skills and attitudes? Are you looking for a job where you can learn and grow? We have the position for you!

Groupe Marketing International is seeking dynamic individuals for the position of Customer Service and Validation Agent.

Responsibilities:
Provide excellent customer service by responding via phone and email according to established standards;
Identify and understand customer needs in order to effectively respond to their questions;
Validate documents, ensuring that the information is accurate and complete;
Complete forms, logs, and prepare activity reports;
Answer calls and respond to customer inquiries;
Maintain positive relationships with clients;
Conclude interactions by ensuring customer satisfaction;
Perform all other related tasks.
Requirements and Skills:
College diploma;
Minimum of 2 years of experience in a similar position or in customer service;
Analytical and problem-solving skills;
Comfortable with computer tools (particularly Microsoft Office);
Bilingualism;
Excellent listening, verbal, and written communication skills;
Professionalism, diplomacy, and courtesy.
Job Type:
Full-time, Permanent
Work from home
Compensation:
18,00$ per hour + night shift bonus (1.50$/h)

Schedule:
Monday to Friday
Night shift


Working at GMI
Flexible schedule
On-site parking available
Very close to the bus station
Bright, new offices
Dedicated teams
2 minutes from Carrefour Laval
Your own personal workspace