Customer Service Officer

Job details
Here’s how the job details align with your profile.
Pay

$75,728 - $82,329 a year
Job type

Full-time
 
Location
Bankstown NSW 2200
 
Benefits
Pulled from the full job description
Employee assistance program
 
Full job description
Division: Northern CPPYJ
Location: Bankstown, NSW, AU, 2200 Liverpool, NSW, AU, 2170 Ingleburn, NSW, AU, 2565 Fairfield, NSW, AU, 2165 Campbelltown, NSW, AU, 2560
Req ID: 77560
Customer Service Officer
Talent Pool for current and future ongoing and temporary vacancies

We are creating a Talent Pool for the South Western Sydney District
Clerk Grade 1/2 - $75,728 - $82,329 p.a. + superannuation and leave loading
Employment Type – Full Time and Part Time
Locations – Bankstown, Campbelltown, Fairfield, Ingleburn, Liverpool

Your role

As a Customer Service Officer, you will be the first point of contact with our clients at our Community Services Centre’s or Service Hub’s, providing quality administrative services to our local offices.


What you’ll do

As part of the Child Protection and Permanency Services, you will:

Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.

What we’re looking for

Customer service experience both in person and over the phone.
An ability to deal with completing priorities and deadlines while achieving accurate, quality and timely administrative services.
Provide quality clerical support to the caseworker team prioritising team demands to support client families.
Strong commitment to team work to and support the local offices.
General computer skills including knowledge of Microsoft applications.

Appointments are subject to reference checks and the following pre-employment checks:

National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

A challenging and rewarding career.
Flexible, autonomous work environment.
Competitive pay and conditions.
Training and development opportunities to build and maintain capabilities.
Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!


Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Tell us about a time you have provided high quality customer service to clients on the telephone or in person.
Can you share a time—either at work or in your personal life—when you helped with financial tasks or kept financial records? What did you do, and how did you ensure everything was accurate?

Applications close – Wednesday, 17 September 2025 at 11:59pm, AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Karina Jut on 0418 713 573 or at Karina.Jut@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Kirsten Wafer on 02 9765 3844 Kirsten.Wafer@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.