Deputy Market Sales & Customer Experience Manager - Queensland Market

Location
Slacks Creek QLD 4127
 
Full job description
Job ID: 301044

Date posted: 25/07/2025

Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. What you need to know
This role is Permanent Full-time, 76hrs/fortnight.
The Hiring Manager for this role is Shaun Dougherty – Sales Manager
Applications close Monday 25th August 2025
Domestic and International Relocation is supported.
This role requires availability to work Monday – Sunday, shift times will range across 7:00am – 7:00pm.
As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
You will work out of both IKEA Logan and IKEA North Lakes in a fortnightly roster rotation.
You will be part of the Duty Manager roster and must be available to work every second weekend across both Queensland units.
As part of the recruitment process this role requires a pre-employment check for final candidates.
About this work area As Deputy Market Sales & Customer Experience Manager – QLD Market, you will lead and support both the IKEA Logan and North Lakes units:
Lead the customer & selling assignment and unit strategy and be accountable for its performance.
Lead, coach and develop a high-performing Selling and Customer team, with a customer focused culture, to achieve planned sales, profitability, growth targets and provide a rewarding customer experience.
Collaborating with the commercial team to translate commercial action plans to operational goals and priorities, to address challenges, control budgets and people planning, providing support and guidance to co-workers.
Secure that local market, customer, consumer and competitor insights are used to identify local market potential and continuously improve sales performance and omnichannel customer experience.
Monitor individual and team performance to achieve goals and objectives, identifying and implementing corrective action where necessary
As Deputy Market Sales & Customer Experience Manager - QLD Market you are:
An experience retail leader with extensive commercial knowledge and an entrepreneurial mindset, poised to deliver significant growth and enhancing the brand’s positioning within an omnichannel environment.
A data-driven professional with a strong ability to incorporate figures, results, and facts into presentations, communication, and daily operations, ensuring informed decision-making and measurable business outcomes.
Strategically and operationally skilled and proficient in recognising and capitalising on commercial opportunities.
Passionate about the customer journey from start to finish across omnichannel, ensuring every touchpoint delivers high levels of customer satisfaction and supporting business growth with detailed customer insights and analysis to guide continuous improvements.
Dedicated in creating an engaging and inclusive workplace where all team members feel valued and empowered to bring their full selves to work.
Fully embodying IKEA’s values in all actions and decisions, contributing to leading the business through a people-focused approach that resonates with IKEA’s core values.
To be considered for this role, experience in the following is essential:
Minimum 2-4 years’ experience in leadership or management within commercial functions.
Proven effective business acumen, people management skills and a thorough understanding of profit and loss.
Proven experience to implement plans into reality and make things happen.
Successful skills in problem solving, conflict management and people development.
Skilled in making commercial decisions based on market data.
Experience of Omnichannel customer experience.
We need people like you! At IKEA, work is so much more than a job. Come join us!
 

Australia
Queensland
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