Desktop Technician

Full job description
Desktop Technician

The ideal candidate will be responsible for resolving a wide range of hardware and software issues, ensuring minimal disruption to business operations. This role requires excellent problem-solving abilities, strong communication skills, and a commitment to providing outstanding customer service.

Job Duties:

Provide first-level and second-level technical support for all hardware and software issues via phone, email, and in-person assistance.
Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
Troubleshoot and resolve issues related to operating systems (e.g., Windows 10, Windows 11), common business applications (e.g., Microsoft 365), and network connectivity.
Respond to and manage support requests in the IT ticketing system, ensuring timely and effective resolution.
Maintain an accurate inventory of all IT equipment.
Assist with new employee onboarding by setting up workstations and providing initial technical orientation.
Escalate complex issues to the appropriate IT team or senior staff when necessary.
Requirements:

Proven experience in a desktop support or helpdesk role.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Proficiency in Microsoft 365 applications (e.g., Outlook, Word, Excel, Teams).
Experience with Active Directory for user and group management.
Familiarity with remote support tools and ticketing systems (e.g., Jira, ServiceNow).
Excellent communication, interpersonal, and customer service skills.
Ability to work independently and as part of a team.
Strong organizational and time-management skills.
Education and Experience:

High School Diploma or equivalent.
Additional Details:

This is a fully onsite role
Location: Long Island City, New York
Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Ability to Commute:

Long Island City, NY 11101 (Required)
Ability to Relocate:

Long Island City, NY 11101: Relocate before starting work (Required)
Work Location: In person