On-site - IT Help Desk Analyst New York, NY

Benefits
Pulled from the full job description
401(k) matching
Paid time off
Vision insurance
Dental insurance
 
Full job description
Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a “can-do” attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team.


We demand people who:

Care about our clients
Are passionate about what they do
Are team players, and willing to help other team members
Believe in doing things right the first time
Are dedicated to continual improvement
Embody positivity

Everyday Duties

Respond to incoming calls and e-mails regarding information technology problems, using help desk software.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
Communicate with third-party support and PC equipment vendors.
Identify and learn appropriate software and hardware used and supported by the organization.
Provide superior service and customer support
Diagnose and perform on-site installations, repairs, maintenance, and tasks

Qualifications

Previous help desk experience
Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks
Experience with Windows desktop and server operating systems, including Windows 2003-2016 and Windows XP - Windows 10
Experience with Mac OS X Configuration and troubleshooting
Knowledge of Microsoft Active Directory
Knowledge of computer hardware
Good understanding of the organization's goals and objectives
Experience working in a team-oriented, collaborative environment
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Proven analytical and problem-solving abilities
Customer service orientation
Ability to conduct research into a wide range of computing issues as required

Education Requirements: Bachelor's degree


Preferred Certification Requirements:

A +
Network +
Microsoft MCITP certification

Job Type: Full-time/ On-Site


Salary + Benefits:

$40,000.00 - 60,000.00 /year

Some of Our Benefits include

Paid Time Off (PTO)
Access to 401K with match
Subsidized individual & family health, dental, and vision insurance plans
Ongoing company-funded professional development & education allowances
Much more!

Must Complete the company Assessment to be considered for hire: https://www.ondemandassessment.com/link/index/JB-LF6EWZ2MR?u=1096881