IT Support Engineer

Full job description
We are a cloud-first software development startup with a fully Mac-based environment. Our team thrives on collaboration, efficiency, and cutting-edge tools to deliver high-quality solutions. We operate without on-premises servers, relying entirely on modern cloud services to power our workflows and secure our network.

Reporting to the Head of IT, the IT Support Engineer will provide seamless technical support across our fully cloud-based, Mac-only infrastructure. This role covers network management, remote and in-office support, and smooth integration of critical business applications. In addition to day-to-day support, you’ll lead IT improvement projects, recommending new tools and capabilities.

As the first point of contact for IT issues, you’ll partner closely with employees to maintain a secure and efficient environment. This is a key role within our small, fast-growing IT team.

Responsibilities

Provide setup, configuration, maintenance, and troubleshooting for macOS devices.

Manage and optimize cloud-based services and workflows—no on-premises infrastructure.

Configure and maintain Cisco Meraki networks to ensure secure, reliable connectivity for office and remote users.

Administer and support Atlassian products (Jira, Confluence), Slack, and Google Workspace Enterprise.

Deliver responsive assistance to remote staff via Zoom, including onboarding, troubleshooting, and training.

Use MDM solutions (e.g., Jamf, Kandji) for device provisioning, endpoint monitoring, patch management, and automated compliance enforcement.

Support SOC 2 and ISO 27001 initiatives by managing device compliance, enforcing access controls, assisting with audits, and collaborating with security teams.

Provide onsite support three days per week in the NYC office; remote support on remaining days.

Maintain accurate IT documentation, knowledge base articles, and user guides for internal teams.

Qualifications

4–7 years of IT support experience in a Mac-only environment.

Proven expertise with Cisco Meraki network management and troubleshooting.

Hands-on experience with Atlassian Suite, Slack, and Google Workspace Enterprise administration.

Strong background in cloud-based IT operations; no reliance on local servers.

Familiarity with Zoom for remote support and training, plus hands-on A/V support for large meetings in the NYC office.

Strong troubleshooting, communication, and multitasking skills in a fast-paced startup setting.

Windows experience is not required and will not be considered.

Must be able and willing to work in the office at least three days per week (primary office in Union Square, Manhattan).

Desired Skills

Experience managing Mac fleets using MDM solutions such as Jamf or Kandji, including automated provisioning, patching, and compliance enforcement.

Familiarity with SSO and identity management tools (e.g., Okta, Azure AD) for secure, seamless user access.

Understanding of SOC 2 and ISO 27001 frameworks, with experience supporting audits and policy enforcement.

Exposure to endpoint security platforms (e.g., CrowdStrike, SentinelOne) and cloud backup solutions.

Ability to document IT processes, write user guides, and maintain internal knowledge bases.

Proactive, solutions-driven mindset with a desire to lead IT projects and help shape a growing IT infrastructure.

About HUMAN Security

HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.

HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.

HUMAN is growing fast, and there’s never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.

Compensation Range: $75K - $125K