Director of Operations

Job highlights
Identified by Google from the original job post
Qualifications
Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession
This includes experiential knowledge required for management of people and complex problems
Ability to study, analyze and interpret complex activities and/or information in order to improve practices or develop new approaches
Ability to make decisions with only general policies and procedures available for guidance
Must possess ability to negotiate, convince, sell and influence professionals and/or hotel guests
Excellent communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner
Must be able to accomplish any task required of associates within assigned departments
Ability and tolerance to manage a diverse work force and to relate to people from a variety of backgrounds
Demonstrates experience and skill at creating culture of care, concern and accountability
Committed to great customer service with a passion for promoting the company internally and externally
Must pass a background check
A four year college degree or equivalent education/experience
Three years of employment in a related position in the hospitality industry
Limited travel associated with corporate training, off-site meetings, etc
Responsibilities
Reports To: General Manager
General Purpose: Plans and manages the rooms and related areas of operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals
Position is responsible for short and long-term planning and day-to-day operations of the rooms and related areas
Recommends the area's budgets/forecasts and manages expenses within approved budget/forecasts constraints
The major areas of responsibility/management include the front office/guest services, housekeeping, engineering, security and gift shop
Participates in total hotel management as a member of the Hotel Executive Committee
Manage the human resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate
Develops, recommends, implements and manages the department's annual budget, business plan, forecasts and objectives to meet/exceed management expectations
Implement company programs and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets
May assume the responsibilities of the General Manager in their absence
Perform special projects and other responsibilities as assigned
Participate in task forces and committees as requested of new hotel openings
Lead the monthly P/L review in GM's absence
Visit other properties for openings and when needed
Conduct weekly documented walk-throughs with housekeeping and engineering
Participate in and become knowledgeable in the sales process
Participate in revenue management meetings
Participates and troubleshoots in IT related matters
Be visible within the property and recognized as a leader across all departments
Head the completion of the month-end executive summary
Work with the Controller to ensure all key dates are achieved for all financial related matters
Learn the management agreement and be able to comply with all covenants
Work with HR to be sure that orientations, training, new hire paperwork, team member rallies and employee relations are strong
Other duties as assigned by your supervisor or manager
Must be able to both assimilate and generate ******** and concise documents for publication within our corporate environment
Job description
Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Job Description

Reports To: General Manager

Supervises:

General Purpose: Plans and manages the rooms and related areas of operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the rooms and related areas. Recommends the area's budgets/forecasts and manages expenses within approved budget/forecasts constraints. The major areas of responsibility/management include the front office/guest services, housekeeping, engineering, security and gift shop. Participates in total hotel management as a member of the Hotel Executive Committee.

Specific Responsibilities:
• Manage the human resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Develops, recommends, implements and manages the department's annual budget, business plan, forecasts and objectives to meet/exceed management expectations.
• Implement company programs and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
• May assume the responsibilities of the General Manager in their absence.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested of new hotel openings.
• Lead the monthly P/L review in GM's absence.
• Visit other properties for openings and when needed.
• Conduct weekly documented walk-throughs with housekeeping and engineering
• Participate in and become knowledgeable in the sales process.
• Participate in revenue management meetings.
• Participates and troubleshoots in IT related matters.
• Be visible within the property and recognized as a leader across all departments.
• Head the completion of the month-end executive summary.
• Work with the Controller to ensure all key dates are achieved for all financial related matters.
• Learn the management agreement and be able to comply with all covenants.
• Work with HR to be sure that orientations, training, new hire paperwork, team member rallies and employee relations are strong.
• Other duties as assigned by your supervisor or manager.

Qualifications
• Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession. This includes experiential knowledge required for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Supervisory/management skills.
• Must possess ability to negotiate, convince, sell and influence professionals and/or hotel guests.
• Excellent communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
• Must be able to both assimilate and generate ******** and concise documents for publication within our corporate environment.
• Must be able to accomplish any task required of associates within assigned departments.
• Ability and tolerance to manage a diverse work force and to relate to people from a variety of backgrounds.
• Demonstrates experience and skill at creating culture of care, concern and accountability.
• Committed to great customer service with a passion for promoting the company internally and externally.
• Must pass a background check.

Education/Formal Training:
• A four year college degree or equivalent education/experience.

Experience:
• Three years of employment in a related position in the hospitality industry.

Travel Requirements:
• Limited travel associated with corporate training, off-site meetings, etc.

Additional Information

All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

United States
Ohio
Cincinnati Show on map Get directions