Email Customer Support & Community Manager | Social Media, Content Creation, Typing, Writing

Full job description
Job Overview
TOTYM is seeking a skilled, versatile, and resilient individual to join our growing team. The ideal candidate will have strong written and verbal communication skills, experience in social media management, and a passion for storytelling and community-building. This role involves managing direct communication with our customers, fans, and retail partners, as well as executing consistent, on-brand messaging across multiple platforms.

TOTYM is a new plush toy and trading card game brand inspired by mythical creatures and ancient legends, brought to life in a cute, collectible style. We engage directly with our fans through storytelling, community-building, and immersive world design. As a small team, we pride ourselves on creative independence, fast and accurate customer service, high-quality product development, and memorable brand experiences. If you're excited by the idea of helping shape a brand's voice and growing a fanbase from the ground up, we want you on our team!

This role requires adaptability, self-direction, and a willingness to jump into new challenges as they arise. We're looking for someone who’s ready to take ownership of this department and grow with it over time. You’ll have the opportunity to help shape the voice of the TOTYM brand, manage our community platforms, and be the connective thread between fans, customers, partners, and collaborators.

Remote work is not available for this position. Applicants must either be local to the Triangle area of North Carolina or willing to relocate. This is a long-term, in-person position with room for growth.

Responsibilities

Customer Communication & Order Management

Respond to customer inquiries via email with clarity and professionalism
Generate shipping labels for online orders
Community Engagement & Brand Growth

Engage with the community through comments, messages, and replies
Manage and moderate the official TOTYM Discord server
Post regular brand updates and progress reports to fans
Coordinate outreach and follow-ups with content creators, podcast hosts, and affiliate partners
Social Media & Content Management

Plan, create, and schedule content across Instagram, TikTok, Discord, X, and Bluesky
Public Relations & Event Support

Assist with outreach and communications with retail stores and small business buyers
Send invoices and manage small order fulfillment communication
Travel to events, conventions, or local shows as a brand representative
Required Skills

Strong written communication across email, social media, and Discord
Short-form writing skills for captions, updates, and announcements
Verbal communication for in-person events, outreach, and calls
Consistency in maintaining a professional and friendly brand voice
Strong organizational and time-management skills
Ability to work independently in a fast-paced small team environment
General interest in storytelling, creature design, mythology, plushies, or trading card games
Photography and photo editing for product shots, behind-the-scenes content, or lifestyle imagery
Social media management and content creation
Experience with tools like Discord, Instagram, TikTok, and email platforms
Videography and short-form video creation and editing (TikTok, Reels, YouTube Shorts)
Canva, Photoshop, Illustrator, or other similar tools to perform basic photo editing
Our Culture

At TOTYM, you won’t be a faceless part of a corporate machine; you’ll be a key voice of the brand. This is a foundational role as our team grows, and you’ll have the opportunity to directly shape how our brand is seen, heard, and experienced.

On any given day, you’ll work alongside a small team of 1–3 other members who are equally dedicated and passionate about building something magical. We value quality, creativity, and team members who take ownership, adapt quickly, and care about the little details.

Why Work With Us

Get in on the ground floor of a growing company, where your role will evolve and expand as we grow
Occasional travel opportunities to fun, fandom-driven conventions
Health insurance, dental insurance, & vision insurance available.
Break-room with a fully stocked Soda Bar. Mix and match flavors like blackberry mango, coconut lime, or kiwi watermelon.
Small, creative team with a supportive, collaborative vibe
Discounts on merchandise and future product lines
Room for growth with raises, bonuses, and promotions as your skill and abilities grow and as the company expands.
A chance to build something meaningful with a rapidly growing brand
If you’re excited about building a brand with heart, voice, and vision, and you're energized by fast-paced, evolving work, we’d love to hear from you. Apply today and help us bring legends to life.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:

8 hour shift
Application Question(s):

Please include a brief introduction about you, and share why this role at TOTYM specifically appeals to you compared to other opportunities.
Please include links to social media accounts that you currently manage (personal or business), or successful posts / videos you have made in the past.
Based on what you've read about this position, how does your past experience prepare you for the variety of tasks required? Where do you think you'd excel, and what might be a growth area for you?
When reviewing applications, it is vital that we understand what motivates you, your writing style, and your actual skill sets. Because of that, applications that are written using AI/LLMs will not be considered. Please confirm whether the responses above were generated using AI or not and whether it will be used for the remainder of the interview process.
Experience:

Customer support: 2 years (Preferred)
Social media management: 2 years (Preferred)
Ability to Commute:

Knightdale, NC 27545 (Preferred)
Work Location: In personFull job description
Job Overview
TOTYM is seeking a skilled, versatile, and resilient individual to join our growing team. The ideal candidate will have strong written and verbal communication skills, experience in social media management, and a passion for storytelling and community-building. This role involves managing direct communication with our customers, fans, and retail partners, as well as executing consistent, on-brand messaging across multiple platforms.

TOTYM is a new plush toy and trading card game brand inspired by mythical creatures and ancient legends, brought to life in a cute, collectible style. We engage directly with our fans through storytelling, community-building, and immersive world design. As a small team, we pride ourselves on creative independence, fast and accurate customer service, high-quality product development, and memorable brand experiences. If you're excited by the idea of helping shape a brand's voice and growing a fanbase from the ground up, we want you on our team!

This role requires adaptability, self-direction, and a willingness to jump into new challenges as they arise. We're looking for someone who’s ready to take ownership of this department and grow with it over time. You’ll have the opportunity to help shape the voice of the TOTYM brand, manage our community platforms, and be the connective thread between fans, customers, partners, and collaborators.

Remote work is not available for this position. Applicants must either be local to the Triangle area of North Carolina or willing to relocate. This is a long-term, in-person position with room for growth.

Responsibilities

Customer Communication & Order Management

Respond to customer inquiries via email with clarity and professionalism
Generate shipping labels for online orders
Community Engagement & Brand Growth

Engage with the community through comments, messages, and replies
Manage and moderate the official TOTYM Discord server
Post regular brand updates and progress reports to fans
Coordinate outreach and follow-ups with content creators, podcast hosts, and affiliate partners
Social Media & Content Management

Plan, create, and schedule content across Instagram, TikTok, Discord, X, and Bluesky
Public Relations & Event Support

Assist with outreach and communications with retail stores and small business buyers
Send invoices and manage small order fulfillment communication
Travel to events, conventions, or local shows as a brand representative
Required Skills

Strong written communication across email, social media, and Discord
Short-form writing skills for captions, updates, and announcements
Verbal communication for in-person events, outreach, and calls
Consistency in maintaining a professional and friendly brand voice
Strong organizational and time-management skills
Ability to work independently in a fast-paced small team environment
General interest in storytelling, creature design, mythology, plushies, or trading card games
Photography and photo editing for product shots, behind-the-scenes content, or lifestyle imagery
Social media management and content creation
Experience with tools like Discord, Instagram, TikTok, and email platforms
Videography and short-form video creation and editing (TikTok, Reels, YouTube Shorts)
Canva, Photoshop, Illustrator, or other similar tools to perform basic photo editing
Our Culture

At TOTYM, you won’t be a faceless part of a corporate machine; you’ll be a key voice of the brand. This is a foundational role as our team grows, and you’ll have the opportunity to directly shape how our brand is seen, heard, and experienced.

On any given day, you’ll work alongside a small team of 1–3 other members who are equally dedicated and passionate about building something magical. We value quality, creativity, and team members who take ownership, adapt quickly, and care about the little details.

Why Work With Us

Get in on the ground floor of a growing company, where your role will evolve and expand as we grow
Occasional travel opportunities to fun, fandom-driven conventions
Health insurance, dental insurance, & vision insurance available.
Break-room with a fully stocked Soda Bar. Mix and match flavors like blackberry mango, coconut lime, or kiwi watermelon.
Small, creative team with a supportive, collaborative vibe
Discounts on merchandise and future product lines
Room for growth with raises, bonuses, and promotions as your skill and abilities grow and as the company expands.
A chance to build something meaningful with a rapidly growing brand
If you’re excited about building a brand with heart, voice, and vision, and you're energized by fast-paced, evolving work, we’d love to hear from you. Apply today and help us bring legends to life.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:

8 hour shift
Application Question(s):

Please include a brief introduction about you, and share why this role at TOTYM specifically appeals to you compared to other opportunities.
Please include links to social media accounts that you currently manage (personal or business), or successful posts / videos you have made in the past.
Based on what you've read about this position, how does your past experience prepare you for the variety of tasks required? Where do you think you'd excel, and what might be a growth area for you?
When reviewing applications, it is vital that we understand what motivates you, your writing style, and your actual skill sets. Because of that, applications that are written using AI/LLMs will not be considered. Please confirm whether the responses above were generated using AI or not and whether it will be used for the remainder of the interview process.
Experience:

Customer support: 2 years (Preferred)
Social media management: 2 years (Preferred)
Ability to Commute:

Knightdale, NC 27545 (Preferred)
Work Location: In person

United States
North Carolina
Knightdale Show on map Get directions