Job Description
Our Mission
About Us
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role
The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement.
The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience.
Responsibilities
Provide technical leadership and help drive a high performance culture within the team.
Leading automation efforts, driving improvements and efficiencies, and overseeing daily operations of the Endpoint Engineering team with minimal supervision from management.
Validate and assist in the maintenance of the client's risk and issues registers.
Provide governance to all implementations and changes affecting the end user SOE environment and ensure best practice support methodologies are implemented.
Assist with and drive the identification and implementation of shift left initiatives.
Identify improvements/project revenue opportunities within new accounts and/or contribute to the Service Improvement register for existing clients.
Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
What We're Looking For
Comprehensive understanding of supporting customers across an outsourced delivery environment
Previous operational management experience within a Managed Services Environment
Excellent understanding of financials surrounding profit and loss.
Knowledge of Hardware and Software Vendors support processes, including product Lifecycles.
Advanced End User management knowledge Modern and traditional End Point Device Management Solutions (SCCM, Intune, AutoPilot, and other MDM/endpoint management solutions).
Microsoft Operating System Configuration & Deployment (Win10- Win11) Collaboration Platforms (Teams for Business, Planner)
Exceptional interpersonal skills.
Excellent written and verbal communication skills in both a technical and non-technical format
Ability to operate under limited direction
Excellent time management and organizational skills
Excellent delegation skills clearly outlining expectations and accountability
Ability to interface with all levels of management both internal and external.
Ability to build a cohesive team and work with large teams.
Why Join Us?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.
You'll have the opportunity to learn, develop your career, connect and bring your true self to work.
You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
About Us
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role
The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement.
The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience.
Responsibilities
Provide technical leadership and help drive a high performance culture within the team.
Leading automation efforts, driving improvements and efficiencies, and overseeing daily operations of the Endpoint Engineering team with minimal supervision from management.
Validate and assist in the maintenance of the client's risk and issues registers.
Provide governance to all implementations and changes affecting the end user SOE environment and ensure best practice support methodologies are implemented.
Assist with and drive the identification and implementation of shift left initiatives.
Identify improvements/project revenue opportunities within new accounts and/or contribute to the Service Improvement register for existing clients.
Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
What We're Looking For
Comprehensive understanding of supporting customers across an outsourced delivery environment
Previous operational management experience within a Managed Services Environment
Excellent understanding of financials surrounding profit and loss.
Knowledge of Hardware and Software Vendors support processes, including product Lifecycles.
Advanced End User management knowledge Modern and traditional End Point Device Management Solutions (SCCM, Intune, AutoPilot, and other MDM/endpoint management solutions).
Microsoft Operating System Configuration & Deployment (Win10- Win11) Collaboration Platforms (Teams for Business, Planner)
Exceptional interpersonal skills.
Excellent written and verbal communication skills in both a technical and non-technical format
Ability to operate under limited direction
Excellent time management and organizational skills
Excellent delegation skills clearly outlining expectations and accountability
Ability to interface with all levels of management both internal and external.
Ability to build a cohesive team and work with large teams.
Why Join Us?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.
You'll have the opportunity to learn, develop your career, connect and bring your true self to work.
You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
💡 Quick Summary
Seeking a career-building opportunity? The Endpoint Engineering position is now open for candidates interested in the Technician Jobs sector. This role in Mount Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
