HR Operations Manager

Job details
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Pay

£50,000 - £57,000 a year
Job type

Permanent

Full-time
 
Location
London
 
Full job description
Job Overview

The HR, IR & Talent Manager will provide professional commercial HR & Talent advice, guidance and support to senior, operational and line management to meet business stream objectives in line with legislation and people best practice. They will be the key interface between the G4S GPA Team and the wider G4S SSUK business to ensure that we continue to attract, recruit, retain, train and develop the best possible people on the GPA Security contract.


To take a commercial and pragmatic approach, working in partnership with the management population and the team to deliver HR solutions in line with business practices and legal considerations.

Key Responsibilities

HR/Employee Relations

Provide professional HR support, accurate and appropriate advice, including advice on complex cases ie absence, grievance and disciplinary, to line management in relation to the workforce
Employee relations case management - using the system to update
Handling HR matters reliably and in accordance with legal requirements
Informing employees of their rights and entitlements and keeping them up to date on any changes that are made in the HRIS
Assist in the updating and implementation of efficient GPA specific HR policies and procedures, often championing change and business innovations
Provide support and advice to line managers to contribute to partnership working with Trade Unions and staff representative groups as and when required.
Provide support and guidance with Union pay negotiations / consultations
Coordinate the implementation of GPA site specific workforce agreements and procedures with the union
Develop new ER knowledge and skills sessions to meet the needs of the business.
Deliver ER knowledge and skills sessions for managers and take a proactive approach to ensuring all managers in your business area attend sessions.
Develop and utilise accurate HR metrics to identify trends and propose solutions
Reviewing and supporting managers with drafting of documentation connected to employee relations matters, including outcome letters, invites and suspension letters in line with company policy
Ownership of the end to end occupational health (OH) process working proactively with management population and the OH provider. Liaison and relationship building with company OH providers and providing and collating feedback where required.
Supporting legal with compiling Employment Tribunal related documentation, assessment of business risk and maintaining MI.
Resourcing

Provide guidance, advice and support to the Security management team to identify recruitment requirements, activities and needs in support of the physical security contract at GPA and Associated Development
Oversee, direct and support recruitment, selection and on-boarding of new personnel
Learning Developement

Leading and coordinating on all Training requirements for the GPA Contract. This includes Apprenticeship attendance along with ensuring Training Records and materials are kept up to date.
Plan and coordinate all management development activities and talent management activities including internal promotions to supervision level
Ensure people are put first – train, oversee and assure that line management and supervisors are conducting and recording appropriately, monthly care visits and annual appraisals in line with G4S SSUK policy
Other

Management of third party suppliers that support the GPA Contract directly
Coordinate the collection of accurate data and produce management information relating to employees, ensuring that any risks or business defects are monitored, actioned/referred as applicable in line with the ESP
Building strong internal and external relationships with key stakeholders.
Where required, support the Speak Out process by liaising with managers and supporting the process.
Other duties as deemed reasonable to the role.
Skills and Knowledge

Previous experience in a ER-related role (previously handled large ER caseloads)
Extensive experience in coaching and advising managers of all abilities in HR matters including disciplinary, grievance, redundancy and TUPE
Resilient and confident in advising managers via video call and by telephone
Excellent understanding of UK Employment law
High level of attention to detail
Delivery focussed, with an excellent approach to customer service
An approach based on continuous improvement
Flexible approach to working demands and priorities
Relationship Management Skills - e.g. influencing, stakeholder management, dealing and having with difficult conversations, building credibility within the operational management teams
Trade union experience - pay negotiations/consultations
Excellent written and verbal communication skills
Strong interpersonal skills with regards to liaising with staff, client and other stakeholders on the project.
Teamwork, empathy and maturity.
Able to adapt and remain flexible in a very dynamic, fast paced environment.
Innovative and willing to share and challenge new ideas.
Strong planning and organisational skills
Customer focused
CIPD/HR Qualifications
Data analysis
Other

Travel Requirements- National travel as required but primarily Whitehall (London) based minimum 3 days per week
40 hours per week
Permanent
Salary £50,000 to £57,000 DOE