HR Service Center Manager

Job description
The HR Service Center Manager will oversee the operations of the HR Service Center, ensuring efficient and effective service delivery to our internal customers. This role involves managing a team of HR Service Center Associates, developing and implementing HR supporting processes & procedures while continuously improving service levels. The ideal candidate will have strong leadership skills, a deep understanding of HR processes, and a commitment to providing exceptional customer service.
Responsibilities:-

Team Leadership: Manage, mentor, and develop a team of HR Service Center Associates, providing guidance and support to ensure high performance and professional growth.
Service Delivery: Oversee the day-to-day operations of the HR Service Center, ensuring timely and accurate responses to customer inquiries and requests.
Process Improvement: Identify opportunities to enhance service delivery, streamline processes, and improve HR system data. Implement best practices to increase efficiency and effectiveness.
Policy Enforcement: Ensure consistent application of HR policies and procedures. Develop and update Standard Operating Procedures (SOP’s) as needed to comply with Milliman’s requirements and support organizational goals.
Issue Resolution: Handle escalated employee issues and complex inquiries. Provide expert advice and solutions to HR-related problems.
Data Management: Partner with the HRIS team to ensure the accuracy and integrity of HR data in the HR information system. Oversee data entry and record-keeping processes.
Training and Development: Develop and deliver training programs for HR Service Center staff. Ensure team members are knowledgeable about current HR practices and company policies.
Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of the HR Service Center. Prepare and present regular performance reports to the leadership team.
Employee Relations: Foster a positive and inclusive work environment within the HR Service Center. Address employee concerns and promote a culture of continuous improvement and customer service.

Education and Experience:-

Bachelor’s degree in human resources, Business Administration, or a related field. Master’s degree preferred.
Minimum of 5 years of HR experience, with at least 2 years in a supervisory or managerial role. Experience in a service center environment is highly desirable.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
In-depth knowledge of HR policies, procedures, and best practices.
Proficiency in HRIS (Human Resource Information Systems) and Microsoft Office Suite.
Strong analytical and problem-solving abilities.
Ability to handle confidential information with discretion.
Project management skills and experience in process improvement initiatives.
Customer-focused with a commitment to providing high-quality service.
Detail-oriented and highly organized.
Adaptable and able to thrive in a fast-paced environment.

Location:-

New Delhi, Gurgaon.

Company Overview:-
Milliman is among the world’s largest independent actuarial and consulting firms. Founded in Seattle in 1947, Milliman has offices in key locations worldwide. Through consulting practices in employee benefits, healthcare, investment, life insurance and financial services, and property & casualty/general insurance, Milliman serves the full spectrum of business, financial, government, union, education, and nonprofit organizations. In addition to consulting actuaries, Milliman’s body of professionals includes numerous other specialists, ranging from clinicians to economists.

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