HR Support Associate

Role: HR Support Associate

Location: In-office, Seshadripuram, Bengaluru

About Wisemonk

Wisemonk is an India-focused Employer of Record (EOR) platform that helps global companies quickly and compliantly hire, pay, and manage talent in India—without the need to set up a local entity. By handling payroll, compliance, and HR administration, Wisemonk removes the complexity from cross-border hiring and enables businesses to tap into India’s deep talent pool with ease. As the global demand for EOR solutions grows and much of the market remains untapped, Wisemonk is uniquely positioned to help international companies scale in India efficiently and cost-effectively. At Wisemonk, we are driven by values of integrity, innovation, and inclusion, and are committed to building bridges in the global talent landscape—making international expansion effortless and successful for our partners.

Role Overview

We’re looking for a sharp and empathetic HR Support Associate to handle all employee concerns via Intercom. You’ll be the first line of response for hundreds of employees across India — ensuring their questions, issues, and requests are resolved quickly, accurately, and with a human touch.

Key Responsibilities
• Own and manage all employee tickets on Intercom — from payroll queries to policy clarifications
• Ensure 100% resolution with clear communication and quick turnaround time
• Coordinate with internal teams (payroll, finance, HRBP, legal) to drive resolutions
• Maintain ticket logs, update FAQs, and escalate recurring issues for systemic fixes
• Track response and resolution time; identify ways to reduce them
• Maintain a helpful, professional tone in all interactions

What We’re Looking For
• Excellent written and verbal communication
• High ownership mindset — you don’t let issues linger
• Ability to grasp HR/payroll nuances quickly
• Strong coordination and follow-through
• 0–1 years experience; freshers welcome if academically strong and fast learners

Why Join Wisemonk
• Be part of a high-growth team reimagining global employment
• Work with speed, precision, and extreme ownership
• Learn fast, grow fast — and make a real impact