ICT Helpdesk Officer

ICT Helpdesk Officer
Closing date: 13/06/2025 11:45 PM AUS Eastern Standard Time
Location: Brimbank Community & Civic Centre
Department: Chief Information Office
Compensation: Band 4A 36 Hour Week Casual AUD $87,2+4.03 - $+3,608.72
Employment type: Casual
IT Help Desk Officer

Casual - $46.63 hourly rate


The City of Brimbank is the second largest municipality in metropolitan Melbourne. Only 10 kilometres west of Melbourne, it’s the gateway to Melbourne’s western suburbs and the regions.

With half its 1+6,000+ residents born overseas, and with more than 160 languages spoken, Brimbank is one of Australia’s most multiculturally diverse municipalities.

This fast-evolving City compromise 25 suburbs, and the five key activity centres of Sunshine, St Albans, Deer Park, Sydenham and Keilor – all thriving communities with their own unique range of attractions and amenities from expansive community spaces to vibrant public art. Residents and visitors alike make great use of Brimbanks many playgrounds, parks, libraries, neighbourhood houses and community centres.

Some of Brimbanks key attractions include its state-of-the-art performance space – the ‘Bowery Theatre’ in St Albans; and the worldclass ‘Brimbank Aquatic and Wellness Centre’ which features a 24-hour gym, waterslides, and heated Olympic sized swimming pools, along with a six green star rating for its innovative and sustainable design.

Brimbank is continuously growing, with many transformational infrastructure projects about to break ground. A key focus of the coming years will be working with the State and Federal Governments to establish Melbourne Airport Rail; to complete redevelopment of Sunshine and Albion Stations; and the realisation of the Sunshine Precinct Masterplan which will Sunshine transformed into a CBD, vastly increasing local jobs, housing, businesses, services and tourism to provide for the many tens of thousands of people living, working and travelling through the Brimbank.

The municipality has a large asset base, and has a broad range of opportunities to innovate, plan and deliver to better meet its community’s needs.

Brimbank is situated on the traditional lands of the Wurundjeri and Bunurong people. We pay our respects to their Elders past, present and emerging

Every person working for Brimbank City Council shares our aspiration to make our City the best it can be!

We are currently seeking a Casualstaff member to join our team based at our offices in Sunshine.


The role

Reporting to the ICT Service Desk Team Leader, we are seeking an ICT Help Desk Officer who can bring their skills and experience to:

Provide ICT support to end users and customers by responding to, triaging, managing, escalating, and resolving ICT incidents in accordance with organisational ICT service desk SLAs.
Coordinates and executes applicable actions relating to the lifecycle management of ICT assets in accordance with ICT policies and practices.
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.

To be considered you will have:

Local government experience is desirable
Certificate IV in Information Technology (ICT)
Experience with desktop hardware and software, including operating systems and MS Office products.
Proficiency with computer software systems including Microsoft Software Applications and web-based applications.
Proven ability to maintain good relationships with customers and vendors.
Benefits of working at Brimbank include:

Flexible work practices including hybrid working arrangements
Make a positive impact to your local community
To view a full list of employee benefits, please view Council's Employee Value Proposition


To view a copy of this Position Description, please go to https://www.brimbank.vic.gov.au/careers and click on the Job Listing. To apply, please include your Resume and a Cover Letter of no more than 2 pages, outlining how you can deliver on the key aspects of the role and how you will assist Brimbank in 'becoming the best it can be'.

Brimbank City Council actively encourages applicants from Aboriginal and Torres Strait Islander heritage, people living with disability, and LGBTQIA+ and people from culturally diverse backgrounds to explore the opportunity of a career at Brimbank.

If you have any support or access requirements, or would like to speak to someone about employment process please contact People Culture and Wellbeing on +24+4000.

Brimbank City Council is a Child Safe organisation and endeavouring to promote child safe, child friendly practices.


To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

All applications should be submitted online.

Direct any queries regarding the role to: Manzoor Murshed - ManzoorM@brimbank.vic.gov.au


Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Brimbank City Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to click the APPLY button now and submit your application.


If you want to know more about what we do or why you should work for Brimbank City Council check out our web page: https://www.brimbank.vic.gov.au/careers


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