ICT Support Technician

Job details
Job type
Full-time
 
Location
Auckland City, Auckland
 
Full job description
Job title: ICT Support Technician
Advertiser: FIRST RESERVE LIMITED (Trading as Focus Rental)
Region: Auckland
Employment type: Permanent, full-time
Vacancy: 1 position
Hours of work: 30–40 hours per week
Salary range: $28 – $35 per hour


Company Overview

Focus Rental is a property management and rental company based in Auckland, providing services to property owners and tenants, including tenant placement, rent collection, property maintenance, and marketing. The company is seeking an ICT Support Technician to provide technical support, maintain office systems, and manage digital platforms for both internal operations and managed properties.



Job Summary

The ICT Support Technician provides technical support to staff, property owners, and tenants to ensure the smooth operation of business systems and digital platforms. The role also maintains the company website, and manages Wi-Fi and smart home systems in managed properties to enhance service efficiency and tenant satisfaction.



Key Responsibilities

Provide ICT support services for company staff, property owners, and tenants, ensuring smooth operation of business systems and communication tools.
Install, configure, and maintain software applications used for property management and customer relationship management (CRM).
Maintain, update, and redesign the company website to improve user experience and accessibility.
Set up, upgrade, and troubleshoot office computer systems, including hardware, software, and network connections.
Repair and replace peripheral equipment such as routers, printers, modems, and terminals.
Upgrade and install Wi-Fi and smart home systems in managed properties to ensure reliable coverage and tenant satisfaction.
Provide remote and onsite ICT support to staff, property owners, and tenants as required.
Maintain ICT documentation and records of incidents, upgrades, and resolutions.


Job Requirements

NZQF Diploma (Level 5) or equivalent qualification in ICT, Computer Systems, or related field; OR at least 2 years of relevant ICT support experience.
Knowledge of hardware troubleshooting, software installation, networking, and web systems.
Experience in installing and maintaining Wi-Fi systems in residential properties is an advantage.
Familiarity with property management or customer management software is an advantage.
Strong problem-solving and communication skills.


How to Apply

To apply, click Apply Now and submit your CV and cover letter.