Security Systems Administrator and Support Specialist

Job details
Job type
Permanent
Full-time
 
Location
Auckland City, Auckland•Hybrid work
 
Full job description
General information
Location
Auckland, Hamilton, Wellington
Expertise
Critical Environments, Design, Governance & Security, Infrastructure, Leadership, Networks
Job Level
Experienced
Employment Type
Permanent full-time
Close Date
19-Sep-2025
Ref #
62071
Description & Requirements
Spark NZ
As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.
We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.



About the Role:
The Security Systems Administrator and Support Specialist at Spark New Zealand plays a critical role in maintaining and administering essential security infrastructure. The role involves system administration, technical support, oversight of security systems including Gallagher, Avigilon, Salto, and biometric technologies, project delivery, process and policy creation and review, and compliance with relevant security standards such as ISO27001 and TIA 942. The ideal candidate will have a background in security systems administration or extensive experience as a security technician, combined with a thorough understanding of modern security technologies, access control, and related legislative requirements.



Day to day you will be involved in:
Administer and manage security systems, ensuring operational effectiveness, reliability, and security compliance.
Provide technical support and troubleshooting for security systems, including Gallagher, Avigilon, and Salto.
Coordinate with internal and external stakeholders to ensure the seamless integration of security systems.
Monitor the security system’s performance and conduct regular audits and maintenance.
Ensure adherence to Spark New Zealand’s security policies and best practices. Ensuring compliance with security certifications, standards, legislative requirements, and guidelines, specifically ISO27001 and TIA 942.
Deliver security-related projects, including planning, execution, and reporting.
Train and support system operators.
Conduct reporting and analytics driven from security systems and manage reported incidents effectively.


What experience you'll bring?

Experience with security systems such as Gallagher, Avigilon, and Salto.
Experience with biometric security solutions is highly advantageous.
Strong technical troubleshooting and systems administration skills.
Previous hands-on experience as a security technician or related role.
Knowledge of security infrastructure, best practices, and related legislative requirements.
Understanding of security certifications and standards, specifically ISO27001 and TIA 942.
Excellent communication and stakeholder management skills.
Ability to work independently and collaboratively within a high-performing team environment.
Experience with reporting and analytics related to security systems.



WHY CHOOSE US:
Joining Spark means becoming part of an innovative, dynamic organisation focused on delivering cutting-edge security solutions. You’ll have the opportunity to work with advanced technologies and contribute to the ongoing security posture of New Zealand’s leading telecommunications company.


Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai
At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.



Sustainability: Toitū
Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.



Benefits: Awhina
Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:


Wellbeing - Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.
Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.
Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.
Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.
Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

Position Description
Job Title - SSASS 3.docx