Systems Administrator

Job details
Job type
Full-time
 
Location
Auckland City, Auckland
 
Full job description
ROC TECH LIMITED is a leading e-commerce platform and as an IT solutions provider, we specialize in enterprise-grade tech infrastructure, custom PC assembly, and a vast selection of over 50,000 computer hardware, software, and electronics. We support businesses and consumers alike with tailored solutions—from gaming systems and DIY components to multi-device repair services—via a neighborhood network of technical expertise. Our integrated online tools (secure payments, membership programs) and localized support cater to gamers, students, SMEs, and educational institutions, ensuring seamless tech access for all.


As a Systems Administrator, your main responsibilities are as following:


Ensure availability of the e-commerce platform, backend databases, and payment systems.
Perform routine troubleshooting, updates, and patches for servers, applications, and integrated tools.
Administer, optimize, and scale server environments (cloud/on-premises).
Monitor resource utilization, load balancing, and system health to prevent bottlenecks.
Implement robust security protocols (firewalls, encryption, access controls).
Manage backup/disaster recovery processes and ensure compliance with PCI DSS and GDPR.
Oversee user authentication, payment system permissions, and data privacy.
Monitor website traffic, database performance, and API integrations.
Proactively identify and resolve latency or scalability issues.
Partner with development teams to deploy new features or updates.
Provide technical support for internal teams and resolve end-user issues promptly.
Maintain up-to-date system documentation and incident reports.
Analyze metrics to recommend improvements for reliability and cost-efficiency.

Applicants for this position should have NZ residence or a valid NZ work visa. Please tell us your visa status when applying for this role.