IT Technician

Job details
Shift and schedule
Shift work
 
Location
Lincoln, Auckland
 
Full job description
PGG Wrightson Seeds is part of the global DLF group, servicing New Zealand and global markets. We cover every stage of the seed journey – from research and development through to production, supply, and on-farm support.


We’re looking for a motivated and customer-focused IT Technician to join our Global Service Desk team, supporting DLF users across Oceania, North America, South America, and Europe. This is an exciting opportunity to be part of a global IT function, helping deliver seamless technical support that keeps our international business connected.


About the role
In this role, you’ll provide frontline IT support across a wide range of systems, hardware, and business applications. You’ll handle service requests and incidents, troubleshoot technical issues, and help optimise user productivity across the global network. You’ll also support site visits within Oceania, contribute to system documentation and compliance, and collaborate closely with IT colleagues and vendors worldwide.


As part of our 24/5 Service Desk, you’ll work flexible shifts (8am–5pm, 9am–6pm or 10am–7pm depending on the season) to ensure global coverage. This is balanced with a hybrid setup, typically 2–3 days from home each week.


Key responsibilities
Act as a first point of contact for IT support, including desktops, laptops, mobile devices, printers, Teams phones, and business applications.
Log and resolve incidents and requests using IT Service Management tools.
Troubleshoot Microsoft 365, Windows OS, VPN clients, and basic networking issues.
Support user access rights, device provisioning, and software deployment.
Collaborate with regional and global IT colleagues to improve processes and share knowledge.
Contribute to compliance, security, and continuous improvement initiatives.
What we’re looking for
A tertiary qualification in IT or related field, or 1+ years’ experience in a service desk/technical support role.
Hands-on experience with Microsoft 365, Windows environments, and basic networking.
Familiarity with ITSM tools (e.g. TOPdesk) and service management processes.
Strong communication and problem-solving skills, with a structured, customer-first approach.
A proactive mindset with the ability to support users across multiple regions.
Awareness of or empathy with the agricultural sector is an advantage.
What we offer
The chance to be part of a global IT team with reach across four continents.
A role that combines local on-site support with global collaboration.
The opportunity to work with the latest technology in a modern IT environment.
Competitive salary, commensurate with experience.
Employee benefits including health, life, and income protection insurance.
Opportunities to learn, grow, and contribute to an organisation where your work directly supports our global strategy.

At PGG Wrightson Seeds, part of the DLF group, our purpose is to enrich land, life, and people through seeds and science. Guided by our “Connecting to Grow” strategy, we’re committed to fostering great careers for great people.


If this sounds like your kind of role, we’d love to hear from you – please apply with your resume and cover letter.


To request a position description, please email: recruitment@pggwrightsonseeds.co.nz