Systems Support Analyst

Job details
Job type
Full-time
 
Location
Auckland City, Auckland
 
Full job description
We are Woolworths Group | Ko Woolworths Tātou

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.


If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.


What you’ll do | Hei mahi

We’re looking for a Systems & Support Analyst to join our Core IT Team team here in Aotearoa reporting to our End User Compute Team Leader.

Woolworths New Zealand’s Tech team provides services across all infrastructure, hardware, software and applications for the support office and distribution centres, including some in-store technology.


The key responsibilities include:

Provide quality technical support services to all customers in a professional, responsive and effective manner for desktop computing hardware, software applications, mobility devices and numerous other technology solutions.
Provide initial onsite analysis for problems with network infrastructure and ensure that these are referred onto Vendors or Support Teams in a timely manner.
Support IT policies, Standards and initiatives across all local IT systems and platforms.
Support the technical requirements for new stores, distribution centres and support offices across New Zealand.
Provide face-to-face and remote support. Get to know your customers and their business directly in order to best advise them with their technical needs.

What you’ll bring | Hei koha

To be successful in this role you will be a positive and approachable person with a can-do attitude who is willing to learn and happy to provide Level 1-3 support.


We are looking for someone that can work collaboratively across the team and wants to keep developing their skills. You will have:

Sound understanding of Google Suite
Experience with Active Directory
Experience with Microsoft Windows Domain environments
Exposure to Microsoft Azure, Scripting, or development experience (major advantage, not a must)

What you’ll experience | Ngā Huanga

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:


A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams
High-impact role supporting our teams who enrich our communities.
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
A progressive and competitive leave policy that gives you more space for what matters to you.
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group | No Woolworths tātou

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.


We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.